Spencer Narciso
San Diego,CA
Summary
Highly motivated Business Administration intern with a strong focus on administrative excellence and a passion for delivering exceptional customer service. Proficient in handling PeopleSoft transactions and Kronos timekeeping systems, leading hiring processes, and ensuring seamless document processing. Skilled in fostering genuine connections with customers, guiding them towards satisfying resolutions, and cultivating trust to achieve high levels of guest satisfaction. Demonstrated expertise in proactively coordinating meetings, organizing large-scale events, and providing valuable insights on policies for organizational harmony. Consistently maintaining Dean's List Honors and earning exceptional customer satisfaction ratings highlight a commitment to excellence and leadership in diverse settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Worker
County of San Diego- CFWB
- Conducted comprehensive assessments of clients' social service needs, facilitated parent/client visits, transported clients to appointments, collaborated with interdisciplinary teams, provided accurate and relevant information to individuals eligible for social services, maintained detailed and confidential case records, participated in ongoing professional development activities, supported clients in navigating complex systems and bureaucracies, assisted in crisis intervention and risk assessment.
Human Service Specialist
County of San Diego- HHSA
07.2022 - 07.2023
- Managed inquiries from the public and Community-Based Organizations on public assistance benefits, implemented caller authentication procedures, provided guidance and customized information on local resources and services, addressed customer complaints, conducted eligibility assessments, facilitated customer enrollment in health programs.
Human Resource
County of San Diego- Registrar of Voters
02.2022 - 07.2022
- Handled PeopleSoft transactions and Kronos timekeeping systems, led hiring processes, prepared background documents, ensured accuracy and completeness of background documents, conducted seamless processing of Background Documents and I-9 verification, delivered exceptional customer service, spearheaded recruiting efforts, maintained organization of physical and electronic files.
Recreation Attendant/ Relief Supervisor
Hotel Del Coronado
01.2018 - 12.2021
- Cultivated connections with clients and employees, resolved complex issues, nurtured trust and rapport, prioritized work schedules and delegated assignments, delivered unparalleled service, exhibited expertise in equipment and operational processes, handled financial reports, displayed effective leadership skills.
Education
Bachelor of Science in Business Administration -
Western Governors University
10.2024
Associate of Science - undefined
Southwestern College
San Diego, CA10.2024
Skills
- Administrative Proficiency
- Exemplary Customer Service
- Astute Supervisory Acumen
- PeopleSoft and Kronos Expertise
- Strategic Recruitment
- Meticulous File Management
- Computer Proficiency (MS Office Suite)
- Confidentiality and Security Management
- Resourceful Guidance and Support
- Adaptability and Multitasking
- Utilized Emotional Intelligence
- Regulatory Compliance
- Team Collaboration
- Business Leadership
- Business ethics
- Business development understanding
- Team building & leadership
- Understanding of team building
- Team building abilities
Accomplishments
- Demonstrated exemplary leadership as a District Officer for Iglesia Ni Cristo.
- Earned exceptional customer satisfaction ratings during tenure at Hotel Del Coronado and County of San Diego.
References
Available upon request.
Volunteer Experience
Iglesia Ni Cristo- District Officer, Church of Christ, 06/01/2015, Present, Proactively schedule and coordinate meetings with various organizations across San Diego County., Introduce innovative ideas to optimize meeting efficiency and effectiveness., Expertly organize church activities and events for gatherings of 500 or more members., Display solid computer skills in the preparation of documents and spreadsheets., Provide valuable insights and advice on policies, fostering balance and organizational harmony., Diligently record and create accurate minutes for different organization meetings.
Certification
- Business Leadership, Western Governors University - October 2024
- Human Resources Consultant, IAP Career College -November 5, 2022
Timeline
Human Service Specialist
County of San Diego- HHSA
07.2022 - 07.2023
Human Resource
County of San Diego- Registrar of Voters
02.2022 - 07.2022
Recreation Attendant/ Relief Supervisor
Hotel Del Coronado
01.2018 - 12.2021
Social Worker
County of San Diego- CFWB
Associate of Science - undefined
Southwestern College
- Business Leadership, Western Governors University - October 2024
- Human Resources Consultant, IAP Career College -November 5, 2022
Bachelor of Science in Business Administration -
Western Governors University
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