Summary
Overview
Work History
Education
Skills
Accomplishments
References
Volunteer Experience
Timeline
Generic

Spencer Narciso

San Diego

Summary

Business Management intern with expertise in administrative operations and customer service excellence. Proficient in PeopleSoft transactions and Kronos timekeeping systems, with a track record of leading hiring processes and ensuring efficient document management. Strong ability to build customer relationships, facilitating effective resolutions and achieving high satisfaction ratings. Recognized for maintaining Dean's List Honors while coordinating meetings and organizing events to enhance organizational effectiveness.

Overview

5
5
years of professional experience

Work History

Human Service Specialist

County of San Diego- HHSA
07.2022 - 07.2023
  • Managed a high volume of inquiries from the public and Community-Based Organizations on public assistance benefits, maintaining strict adherence to confidentiality protocols and displaying professionalism in responses.
  • Implemented meticulous caller authentication procedures, ensuring confidential information was disclosed only to authorized individuals, safeguarding sensitive data with utmost diligence.
  • Provided valuable guidance and customized information on local resources and services to meet individual needs, aiding applicants in benefit applications and utilization.
  • Addressed customer complaints with poise, redirecting calls appropriately, and delivering accurate and comprehensive information to expedite issue resolution.
  • Conducted thorough eligibility assessments and maintained meticulous case documentation, adhering to Access Customer Service Center Protocols, and ensuring accurate outcomes for applicants.
  • Facilitated customer enrollment in health programs with comprehensive explanations of instructions, laws, rules, and regulations, ensuring a seamless and hassle-free process for applicants.

Human Resource

County of San Diego- Registrar of Voters
02.2022 - 07.2022
  • Proficiently handle PeopleSoft transactions and Kronos timekeeping systems.
  • Lead hiring processes and meticulously prepare background documents.
  • Ensure the accuracy and completeness of background documents for seamless processes.
  • Conduct seamless processing of Background Documents and I-9 verification.
  • Deliver exceptional customer service, ensuring positive candidate and employee experiences.
  • Spearhead recruiting efforts and contribute to efficient Poll Worker recruitment.
  • Maintain impeccable organization of physical and electronic files.

Recreation Attendant/ Relief Supervisor

Hotel Del Coronado
01.2018 - 12.2021
  • Cultivated genuine and meaningful connections with both clients and employees, adeptly identifying and addressing their individual needs and concerns.
  • Demonstrated exceptional problem-solving acumen, resolving complex issues and guiding stakeholders towards mutually satisfying resolutions, fostering a positive and harmonious work environment.
  • Nurtured trust and rapport among team members and clients alike, fostering a culture of open communication and collaboration, leading to elevated levels of guest and employee satisfaction.
  • Strategically prioritized work schedules and effectively delegated assignments to optimize team productivity and achieve organizational goals, showcasing strong managerial and leadership capabilities.
  • Consistently delivered unparalleled service to both customers and employees, surpassing expectations, and maintaining a reputation for excellence in the workplace.
  • Exhibited a deep understanding and expertise in equipment and operational processes, ensuring seamless operations and streamlined workflows, enhancing overall efficiency and productivity.
  • Meticulously handled financial reports on a daily basis, showcasing a keen eye for detail and precision, vital attributes in maintaining accurate financial records and data integrity.
  • Displayed effective leadership skills, skillfully leading and training a team of four employees, inspiring them to reach their full potential and excel in their respective roles, ultimately contributing to the organization's success.

Social Worker

County of San Diego- CFWB
  • Conducted comprehensive assessments of clients' social service needs, gathering pertinent information to develop effective intervention plans.
  • Facilitated parent/client visits, ensuring the safety and well-being of all parties involved while adhering to established protocols.
  • Transported clients to appointments, meetings, and other necessary locations, demonstrating sensitivity to their individual needs and circumstances.
  • Collaborated with interdisciplinary teams to make appropriate referrals to community resources, tailoring recommendations to meet the unique needs of each client.
  • Provided accurate and relevant information to individuals eligible for social services, empowering them to make informed decisions about available resources and support options.
  • Maintained detailed and confidential case records, ensuring compliance with organizational policies and legal requirements.
  • Participated in ongoing professional development activities to enhance knowledge of social work principles, techniques, and best practices.
  • Supported clients in navigating complex systems and bureaucracies, advocating on their behalf to ensure equitable access to services and opportunities.
  • Assisted in crisis intervention and risk assessment, implementing appropriate interventions to mitigate immediate threats to clients' safety and well-being.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT
12-2025

Associate of Science -

Southwestern College
San Diego, CA

Skills

  • AdministraƟve Proficiency
  • Exemplary Customer Service
  • Astute Supervisory Acumen
  • PeopleSoŌ and Kronos ExperƟse
  • Strategic Recruitment
  • MeƟculous File Management
  • Computer Proficiency (MS Office Suite)
  • ConfidenƟality and Security Management
  • Resourceful Guidance and Support
  • Adaptability and MulƟtasking
  • UƟlized EmoƟonal Intelligence
  • Regulatory Compliance
  • Team CollaboraƟon
  • Customer service
  • Project management
  • Conflict resolution
  • Data confidentiality
  • Effective communication
  • Training delivery
  • Interviewing skills
  • Effective customer communication
  • Client support and assistance
  • Written and verbal communication
  • Ethical practice
  • Professional boundaries
  • Microsoft office
  • Training and mentoring
  • Staffing management
  • HR reporting
  • Self motivation
  • Interpersonal communication
  • HRIS technologies
  • Strategic planning
  • Customer relationship management
  • Leadership development
  • Training development
  • Problem-solving
  • Excellent communication
  • Human resources management systems
  • Business correspondence writing

Accomplishments

  • Demonstrated exemplary leadership as a District Officer for Iglesia Ni Cristo.
  • Earned exceptional customer satisfaction ratings during tenure at Hotel Del Coronado and County of San Diego.

References

Available upon request.

Volunteer Experience

District Officer, Iglesia Ni Cristo- Church of Christ, 06/15 - Present, Proactively schedule and coordinate meetings with various organizations across San Diego County., Introduce innovative ideas to optimize meeting efficiency and effectiveness., Expertly organize church activities and events for gatherings of 500 or more members., Display solid computer skills in the preparation of documents and spreadsheets., Provide valuable insights and advice on policies, fostering balance and organizational harmony., Diligently record and create accurate minutes for different organization meetings.

Timeline

Human Service Specialist

County of San Diego- HHSA
07.2022 - 07.2023

Human Resource

County of San Diego- Registrar of Voters
02.2022 - 07.2022

Recreation Attendant/ Relief Supervisor

Hotel Del Coronado
01.2018 - 12.2021

Social Worker

County of San Diego- CFWB

Bachelor of Science - Business Management

Western Governors University

Associate of Science -

Southwestern College

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Spencer Narciso