Spencer Neblett
Chicago,IL
Summary
Dependable Operations Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Operations Specialist
MOLO SOLUTIONS
Chicago, IL
01.2022 - 03.2024
- Successfully resolved 95% of high-volume and escalated incidents within a 24-hour turnaround, exceeding team targets and demonstrating proficiency in managing project timelines effectively.
- Demonstrated proactive problem-solving and creative thinking skills, evidenced by reducing overages, shortages, and damages by 15% through improved documentation and communication, essential for addressing challenges during customer onboarding.
- Facilitated collaboration across various teams, including carrier sales, accounting, operations, technical support, customer service, marketing, and analytics, showcasing excellent communication and interpersonal skills essential for effective customer onboarding.
- Maintained comprehensive documentation, including project plans, status updates, and release notes, showcasing strong attention to detail and the ability to ensure timely and accurate processing of orders and shipments.
- Managed 8+ customer accounts along with concurrent tasks effectively, delivering high-quality work within set timelines, showcasing the ability to facilitate quarterly month over month reviews to review goals, progress, and opportunities with retention.
- Demonstrated comprehensive knowledge of inventory and warehouse management principles and best practices, evidenced by proficiency in organizing and interpreting data sets to build new business strategies and priorities.
Merchandising Auditor
VIVID SEATS
Chicago, IL
08.2016 - 01.2022
- Earned 'America's Best Customer Service 2020' award from Newsweek based on outstanding customer feedback and service excellence
- Played pivotal role in creation of schedules for major professional sports events listed on ESPN, contributing to revenue generation totaling $2M
- Conducted thorough audits of over 500 event listings each month, achieving exceptional accuracy of 99%, precision and reliability for customers
- Successfully developed logistics for 15 international tours, guided seamless operations and cost savings of 10%
- Drove sales process improvements by streamlining inventory tracking and control processes and expedited customer shipments
- Maintained comprehensive documentation, including project plans, status updates, and release notes, showcasing strong organizational skills and attention to detail essential for maintaining clear communication and accountability.
Customer Service & Online Support Representative
VIVID SEATS
Chicago, IL
08.2015 - 07.2016
- Handled a high volume of customer inquiries, consistently achieving a remarkable 95% customer satisfaction rate, demonstrating a commitment to exceptional service
- Managed multiple concurrent tasks effectively, delivering high-quality work within set timelines, which demonstrates the ability to oversee and optimize Zendesk functionalities to enhance customer support efficiency
- Maintained a high level of productivity by consistently exceeding daily production goals by an impressive 20%, delivering efficient and customer-centric service
- Successfully transitioned to the Online Support department without compromising performance, maintaining a top-ranking status in the new role.
Administrative Assistant
OUACHITA BAPTIST UNIVERSITY (OBU)
Arkadelphia, AR
08.2011 - 12.2014
- Provided valuable first-level computer support, assisting colleagues with technical challenges
- Proficiently managed the department's business calendar and production schedule, ensuring efficient scheduling of activities
- Orchestrated successful meetings and events, including party planning and coordination
- Excelled in troubleshooting, addressing issues promptly to minimize disruptions.
Education
Bachelor of Arts in Business Administration -
OUACHITA BAPTIST UNIVERSITY (OBU)
12-2014
Skills
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Logistics Management
- Inventory Management
- Customer Service
- Microsoft Office
- Process Implementation
- Data Entry
Tech Competencies
- Zendesk
- SAP
- Salesforce
- Slack
- Microsoft Teams
- Power BI
- Microsoft Office
- LiveAgent
Timeline
Operations Specialist
MOLO SOLUTIONS
01.2022 - 03.2024
Merchandising Auditor
VIVID SEATS
08.2016 - 01.2022
Customer Service & Online Support Representative
VIVID SEATS
08.2015 - 07.2016
Administrative Assistant
OUACHITA BAPTIST UNIVERSITY (OBU)
08.2011 - 12.2014
Bachelor of Arts in Business Administration -
OUACHITA BAPTIST UNIVERSITY (OBU)