Dynamic professional with a proven track record at Macy's Credit and Customer Service, excelling in fraud prevention and customer service. Adept at problem-solving and training development, I foster strong relationships while enhancing operational efficiency. Recognized for reducing fraudulent activities and implementing effective risk management strategies, I bring a goal-oriented mindset to every challenge.
Certifications
A field marshal's responsibility is to ensure trucks are unloaded and loaded properly and safely, to ensure delivery routes are dispatched on time, as well as training new individuals on proper procedures and duties of the job. Whether it be maintaining the delivery trucks (general maintenance: oil changes, washer fluid refills, reefer inspections), moving trucks to the appropriate loading bays, or delivering the cargo to the respective customer, a field marshal is responsible for accuracy and efficiency in all fields of the shipping and receiving operation.
Some of my daily tasks include:
As an Agent Experience Administrator for both fraud and digital customers, I developed test scripts, adeptly troubleshot issues, and collaborated with product and development teams to ensure effective workflows. Additionally, I conduct ad-hoc testing on various business platforms. I regularly conducted informative showcase meetings with operational leaders and colleagues each month to explain new functionalities before their deployment into production.
My responsibilities included:
Fraud prevention provides one of the important pillars of a successful business. Fraud prevention agents must maintain detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts. Managing complex cases involving identity theft, credit card fraud, and other forms of financial crime is a key requirement to provide a successful resolution for affected customers.
Some of the key duties I preformed as a fraud prevention agents include:
As a store manager, it was my primary responsibility to manage daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and the employees I managed.
My primary daily responsibilities included:
DOT Certification, 2025-06-22
Real Estate Agent License, 2023-03-01, 2024-05-01
Outside of work I find balance and joy in participating in a wide range of activities and hobbies from the outdoors to helping others. I engage in numerous outdoor activities such as hiking, swimming and just exploring the wilderness, I have always appreciated the beauty of nature and find it comforting and rejuvenating to be outdoors. I also enjoy cooking as well, experimenting with flavors and new presentations. Cooking brings me joy in the thought of bringing others joy and comfort with the food I make. When possible I take pride in volunteering at local animal shelters and providing our furry friends with comfort and happiness. All of these activities and hobbies help me to not only find balance in life but enhance my abilities to approach challenges with new and diverse perspectives.