Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Timeline
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Spencer Oberschlake

Spencer Oberschlake

Mason,OH

Summary

Dynamic professional with a proven track record at Macy's Credit and Customer Service, excelling in fraud prevention and customer service. Adept at problem-solving and training development, I foster strong relationships while enhancing operational efficiency. Recognized for reducing fraudulent activities and implementing effective risk management strategies, I bring a goal-oriented mindset to every challenge.

Overview

11
11
years of professional experience
2
2

Certifications

4
4
years of post-secondary education

Work History

Field Marshal

Capstone Logistics LLC.
Cincinnati, Ohio
06.2025 - Current

A field marshal's responsibility is to ensure trucks are unloaded and loaded properly and safely, to ensure delivery routes are dispatched on time, as well as training new individuals on proper procedures and duties of the job. Whether it be maintaining the delivery trucks (general maintenance: oil changes, washer fluid refills, reefer inspections), moving trucks to the appropriate loading bays, or delivering the cargo to the respective customer, a field marshal is responsible for accuracy and efficiency in all fields of the shipping and receiving operation.
Some of my daily tasks include:

  • Oversaw freight loading and unloading to enhance space utilization efficiency.
  • Trained team members on effective shipping and receiving practices.
  • Collaborated with logistics teams to optimize delivery schedules and operational efficiency.
  • Organized warehouse storage for streamlined inventory management.
  • Managed daily freight operations, including pickup and delivery scheduling.
  • Investigated inventory discrepancies to uphold record accuracy.
  • Resolved issues related to damaged or lost shipments promptly.
  • Documented delivery logs to ensure regulatory compliance.

Agent experience administrator

Macy's Credit and Customer Service
Mason, OH
10.2021 - 07.2025

As an Agent Experience Administrator for both fraud and digital customers, I developed test scripts, adeptly troubleshot issues, and collaborated with product and development teams to ensure effective workflows. Additionally, I conduct ad-hoc testing on various business platforms. I regularly conducted informative showcase meetings with operational leaders and colleagues each month to explain new functionalities before their deployment into production.
My responsibilities included:

  • Creating diverse and knowledgeable training material for all colleagues.
  • Oversee and perform training and subsequent development of agents on advanced topics.
  • Demonstrate regular, dependable attendance, and punctuality.
  • Creating, reviewing, and updating testing templates as required.
  • Conducting thorough examinations of test accounts after deployment.
  • Review and offer feedback on business requirements, project timelines, and road-maps, as necessary.
  • Analyze current and new functionality, and strategies alongside the product and development teams.
  • Support project pilots and/or conduct ad hoc testing when necessary.
  • Develop and set customer service standards to be conducted by agents.

Fraud Prevention Specialist

Macy's Credit and Customer Service
Mason, OH
08.2019 - 10.2021

Fraud prevention provides one of the important pillars of a successful business. Fraud prevention agents must maintain detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts. Managing complex cases involving identity theft, credit card fraud, and other forms of financial crime is a key requirement to provide a successful resolution for affected customers.
Some of the key duties I preformed as a fraud prevention agents include:

  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
  • Contributed to the development and implementation of risk management frameworks, ensuring a comprehensive approach to fraud prevention across all aspects of the organization.
  • Monitored transactions for signs of fraudulent activity using advanced detection tools.
  • Investigated suspicious account activities and documented findings for review.
  • Collaborated with cross-functional teams to develop fraud prevention strategies.
  • Documented all evidence gathered, conclusions reached, and actions taken during a case investigation.
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.

Store Manager

PacSun
Monroe, OH
07.2017 - 08.2019

As a store manager, it was my primary responsibility to manage daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and the employees I managed.
My primary daily responsibilities included:

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in a demanding environment through proactive communication and positive feedback.
  • Assisted with hiring, training, and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their on-boarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Assistant Manager

Zumiez
West Chester, OH
01.2016 - 07.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Store Associate

PacSun
Kenwood, OH
06.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Oversaw cash transactions efficiently while adhering to company cash management policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve the overall store performance, sharing best practices, and offering support as needed.

Education

Associate of Applied Science - Aviation Maintenance

Southern State Community College
Wilmington, OH
01.2025 - Current

Real Estate Agent License -

University of Cincinnati
Cincinnati, OH
08.2022 - 01.2023

Criminal Justice - Associates level learning credits

University of Cincinnati
Cincinnati, OH
08.2016 - 05.2019

Skills

  • Inventory management
  • Risk assessment
  • Equipment maintenance
  • Compliance documentation
  • Operational efficiency
  • Intelligence analysis
  • Crime prevention
  • Community engagement
  • Multitasking capacity
  • Teamwork and collaboration
  • Critical thinking
  • Criminal investigations
  • Self motivation
  • Decision-making
  • Fraud detection
  • Time management
  • Interpersonal skills
  • Records management
  • Fraud prevention
  • Order tracking
  • Fuel efficiency
  • Temperature control
  • Traffic laws
  • Heavy lifting
  • Efficient routing
  • Vehicle maintenance
  • Safety procedures
  • Licensed driver in Ohio
  • Package pickup and delivery
  • Time sensitive deliveries
  • Verbal and written communication
  • Inventory management
  • Risk assessment
  • Equipment maintenance
  • Compliance documentation
  • Operational efficiency
  • Intelligence analysis
  • Crime prevention
  • Community engagement
  • Multitasking capacity
  • Teamwork and collaboration
  • Critical thinking
  • Criminal investigations
  • Self motivation
  • Decision-making
  • Fraud detection
  • Time management
  • Interpersonal skills
  • Records management
  • Fraud prevention
  • Order tracking
  • Fuel efficiency
  • Temperature control
  • Traffic laws
  • Heavy lifting
  • Efficient routing
  • Vehicle maintenance
  • Safety procedures
  • Licensed driver in Ohio
  • Package pickup and delivery
  • Time sensitive deliveries
  • Verbal and written communication

Certification

DOT Certification, 2025-06-22

Real Estate Agent License, 2023-03-01, 2024-05-01

Affiliations

Outside of work I find balance and joy in participating in a wide range of activities and hobbies from the outdoors to helping others. I engage in numerous outdoor activities such as hiking, swimming and just exploring the wilderness, I have always appreciated the beauty of nature and find it comforting and rejuvenating to be outdoors. I also enjoy cooking as well, experimenting with flavors and new presentations. Cooking brings me joy in the thought of bringing others joy and comfort with the food I make. When possible I take pride in volunteering at local animal shelters and providing our furry friends with comfort and happiness. All of these activities and hobbies help me to not only find balance in life but enhance my abilities to approach challenges with new and diverse perspectives.

Accomplishments

  • Deans list recipient in 2025 for academic achievement
  • Alpha-Omicron-Eta Knowledge society member

Languages

English
Proficient (C2)
C2

Timeline

Field Marshal

Capstone Logistics LLC.
06.2025 - Current

Associate of Applied Science - Aviation Maintenance

Southern State Community College
01.2025 - Current

Real Estate Agent License -

University of Cincinnati
08.2022 - 01.2023

Agent experience administrator

Macy's Credit and Customer Service
10.2021 - 07.2025

Fraud Prevention Specialist

Macy's Credit and Customer Service
08.2019 - 10.2021

Store Manager

PacSun
07.2017 - 08.2019

Criminal Justice - Associates level learning credits

University of Cincinnati
08.2016 - 05.2019

Assistant Manager

Zumiez
01.2016 - 07.2017

Store Associate

PacSun
06.2014 - 01.2016