SPENCER O'NEIL
200 Craiwell Avenue, West Springfield,MA
Summary
Business Administration and Accounting major with 7+ years in cross-functional team environments. Specializing in client communication, revenue optimization, and process improvement, with a focus on delivering exceptional customer service and fostering long-term client relationships. Skilled in billing, reconciliation, contract management, and new client onboarding, adept at identifying and implementing strategies to enhance brand loyalty and drive revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Controller
CheckWriters Payroll
11.2023 - Current
- Streamlined month-end closing procedures, reducing processing time and enhancing accuracy.
- Managed finance operations, collaborating with Sales, Customer Support, Tax, and Client Onboarding teams to deliver tailored solutions to over 4,000 clients.
- Spearheaded inter-departmental initiatives to decrease client support call queue time by 20%, boosting retention and satisfaction rates.
- Partnered with Bank Cash Management, IT Department, and Risk Management to mitigate fraud risks and ensure secure transactions.
- Conducted weekly and monthly bank reconciliations and facilitated the yearly audit process with CFO and external auditors.
- Orchestrated ACA and W2 billing for 4,000+ clients and managed monthly sales tax filings for Connecticut and Massachusetts.
Revenue Cycle Analyst / Payroll Processer
Viability, Inc.
05.2021 - 11.2023
- Led billing and collections efforts for 75+ clients, ensuring accurate and timely payment for services rendered.
- Acted as a primary liaison between clients, directors, and program managers to resolve billing discrepancies and optimize funding allocation.
- Utilized data analysis tools to transform financial data into actionable insights, facilitating compliance with regulatory standards.
- Generated comprehensive reports for internal stakeholders and external auditors to ensure regulatory adherence and financial transparency.
- Managed deductions including 403b, health, dental, loans, and wage garnishments, ensuring compliance with legal requirements.
- Produced payroll reports for internal purposes, supporting insurance renewals, census reporting, and premium verification processes.
Property Estimator
Infraware
02.2018 - 05.2021
- Spearheaded onboarding process of 15+ independent insurance clients while working directly with front-line adjusters and program managers to ensure seamless contract implementation and customer satisfaction.
- Proposed and implemented certification program to assist in developing employee skills and measuring Key Performance Indicators, including scheduling follow-up assessments to measure progress toward company goals.
- Resolved twenty claims / client issues per day amounting to over 150,000 property content items processed per year.
- Contributed to company success by consistently meeting or exceeding target turnaround times on awarded projects.
Strategic Business Solutions Intern
Waste Management
12.2016 - 08.2017
- Resolved average of 500 inquiries per week serving as liaison between National Account clients and their haulers.
- Built and distributed weekly reports for email and post-call survey quality results to find areas for immediate improvement and develop corrective actions to be implemented.
- Utilized enterprise resource planning systems to track and process customer calls, ensure compliance with requirements, on-time delivery, and push data-driven decision making.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Master of Science - Accounting
Southern New Hampshire University
Hooksett, NH05.2022
BBA - Operations and Information Management
Isenberg School of Management At UMass Amherst
Amherst, MA12.2017
Associate of Science - Business Administration
Holyoke Community College
Holyoke, MA05.2015
Skills
- People-oriented
- Verbal / written communication
- Client engagement
- Workflow processes
- Strong organizational skills
- Contract management
- Microsoft Excel and SAP
- Financial reporting and analysis
Certification
- Six Sigma (Yellow Belt)
- Programming Foundations with JavaScript, HTML and CSS
References
Tedd Cecchetelli
Telecommunications Account Manager - New England, Altec Industries.
(413)-426-0182
tedd.cecchetelli@yahoo.com
Timeline
Controller
CheckWriters Payroll
11.2023 - Current
Revenue Cycle Analyst / Payroll Processer
Viability, Inc.
05.2021 - 11.2023
Property Estimator
Infraware
02.2018 - 05.2021
Strategic Business Solutions Intern
Waste Management
12.2016 - 08.2017
Master of Science - Accounting
Southern New Hampshire University
BBA - Operations and Information Management
Isenberg School of Management At UMass Amherst
Associate of Science - Business Administration
Holyoke Community College
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