Spencer Penn
Stone Mountain,GA
Summary
- Proven track record in enhancing client satisfaction and streamlining operations, as demonstrated at IPH Trucking. Skilled in organization and verbal communication, I excel in transforming customer service into increased efficiency and sales growth.
- Successfully expanded Kathryn's Fine Furniture's customer base, leveraging relationship-building and upselling techniques for revenue boosts. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
- Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients.
- Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
- Hardworking and passionate job seeker with strong organizational skills eager to secure new role. Ready to help team achieve company goals.
- Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
Work History
Receptionist
IPH Trucking
05.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Representative
Kathryn's Fine Furniture
05.2013 - 08.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Science - Human Resources Management
Gordon State College
Barnesville, GA05.2026
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
Timeline
Receptionist
IPH Trucking
05.2021 - 08.2023
Sales Representative
Kathryn's Fine Furniture
05.2013 - 08.2018
Bachelor of Science - Human Resources Management
Gordon State College
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