Spencer Penrose

• Make appointments for customers to get there car serviced. Write repair orders for customer cars. Dispatch the work to my technicians they perform a maintenance to the vehicle or diagnose a concern. I then get back to the customer and sell any work that needs to be sold. After that the technician will finish the work and lastly I deliver the vehicle back to the customer.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Go over in detail what needs to be repaired on the customers car and explain the function of the part and why it is needed to keep the vehicle in good health.
• Call extended warranties to get coverage for a repair on a customers vehicle, make sure everything adds up correctly including labor times and part prices.
• Make sure the customer is informed through the whole process.
• Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.

As an Accelerated Service Advisor you make appointments for customer cars to get serviced. Write repair orders and dispatch work to the technicians. Coordinate with parts department to make sure we have parts in stock or if we need to order parts. While the vehicle is in the shop getting worked on the technician will perform a multi-point inspection I then present the multi-point inspection and go over the green, yellow and red items on the car. If there is a failed part I go over that with the customer and explain what the function of the part is. If the customer decides to do the work I let the technician know. If it is going to be a long repair and we need the vehicle overnight I would get them set up with a loaner car. After that I keep in touch with the customer until the vehicle is done. Most of the time as an Accelerated Service Advisor you are writing repair orders for routine maintenances. Such as oil changes, brake jobs (replacing brake pads and resurfacing rotors), bulbs, batteries, tires, air filters, transmission fluid changes, brake fluid exchanges.

• Improved delivery efficiency by planning optimal routes using GPS navigation systems.
• Developed strong relationships with clients by providing friendly, professional interactions during each delivery experience.
• Provided exceptional customer service with timely communication of order status updates and addressing any inquiries or concerns.
• Assisted in warehouse operations, organizing parts storage areas for easy retrieval during deliveries.
• Safely operated company vehicles, adhering to all traffic laws and regulations while transporting valuable auto parts inventory.
• Pulled parts off store shelves to fill customer orders.
• Successfully avoided time delivery delays by carefully planning best routes.

• Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Answered telephone and email inquiries from potential customers.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Responded to customer enquiries via telephone and email.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Completed registration paperwork and sales documentation.
• Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
• Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.

Same position, performed the same work routines.

Greeted customers at there vehicles, introduce them to a service advisor or an accelerated service advisor. Performed a quick alignment check on there car and then I would park there car and hang the keys on the key board. They also had me as a shuttle driver, I would pick customers up and drop them off. I would also help detail and wash cars.