Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Perkins

Monroe,LA

Summary

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

6
6
years of professional experience

Work History

Stocker

Target
08.2023 - 09.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Healthcare Customer Service Representative

Ttec
03.2022 - 06.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Order Selector

Brookshires
08.2021 - 01.2022
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.

Store Associate

Ross
11.2018 - 05.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Education

Bachelor of Arts - Kinesiology

Grambling State University
Grambling, LA
05.2025

Skills

  • Willing to Learn
  • Positive Attitude
  • Shelf Stocking
  • Customer Service
  • Friendly and Personable
  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Healthcare industry understanding
  • Claims Processing

Timeline

Stocker

Target
08.2023 - 09.2024

Healthcare Customer Service Representative

Ttec
03.2022 - 06.2023

Order Selector

Brookshires
08.2021 - 01.2022

Store Associate

Ross
11.2018 - 05.2021

Bachelor of Arts - Kinesiology

Grambling State University

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Spencer Perkins