Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Pianga

Livonia

Summary

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

9
9
years of professional experience

Work History

Shift Lead

Planet Fitness (EPIC Fitness Group)
12.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Helped store management meet standards of service and quality in daily operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Completed cash and credit card transactions accurately using POS software.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Aerator

Mr. Green
05.2017 - 06.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.

Grill Cook

McDonald's
05.2016 - 05.2017
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.

Education

Stevenson High School
Livonia, MI

Skills

  • Customer service focus
  • Employee training
  • Critical thinking
  • Equipment Repair
  • Team motivation
  • Hand and power tools
  • Troubleshooting skills
  • Preventive Maintenance
  • Clear communication
  • Teamwork and collaboration

Timeline

Shift Lead

Planet Fitness (EPIC Fitness Group)
12.2018 - Current

Aerator

Mr. Green
05.2017 - 06.2020

Grill Cook

McDonald's
05.2016 - 05.2017

Stevenson High School

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