Spencer Schaller
Sacramento,CA
Summary
Proven leader in enhancing customer satisfaction and boosting sales at Lifeguard On Duty Pool Safety Products, demonstrating exceptional problem-solving and team-building skills. Achieved significant efficiency improvements and fostered strong client relationships, contributing to a positive and productive work environment. Expert in conflict management and sales, with a track record of resolving customer complaints and driving revenue growth. Reliable and experienced worker with proven success in completing construction projects on time and within budget. Knowledgeable in following instructions and safety protocols.
Overview
9
9
years of professional experience
Work History
Sales and Service Manager
Lifeguard On Duty Pool Safety Products
2021.10 - Current
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Front Desk Receptionist
California Family Fitness
2019.06 - 2020.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Busboy
Rudys Mexican Cantina
2015.04 - 2017.05
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
Education
Associate of Applied Science - Business Administration
San Diego Mesa College
San Diego, CA06.2019
High School Diploma -
Rocklin High School
Rocklin, CA05.2017
Skills
- Problem-Solving
- Decision-Making
- Cash Handling
- Customer Relations
- Deadline-oriented
- Positive and Constructive Feedback
- Reliability
- Expertise in sales
- Conflict Management
- Team Building and Leadership
Timeline
Sales and Service Manager
Lifeguard On Duty Pool Safety Products
2021.10 - Current
Front Desk Receptionist
California Family Fitness
2019.06 - 2020.04
Busboy
Rudys Mexican Cantina
2015.04 - 2017.05
Associate of Applied Science - Business Administration
San Diego Mesa College
High School Diploma -
Rocklin High School
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