Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Preference
Work Availability
Languages
Quote
Timeline
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Spencer Scott

Chapel Hill

Summary

Dynamic and engaging professional with a strong background in customer service at Hilton. Proven ability to build relationships and upsell effectively, enhancing guest experiences. Highly reliable team player skilled in multitasking and active listening, consistently resolving complaints with empathy and professionalism. Committed to maintaining a positive environment and exceeding customer expectations.

Overview

2
2
years of professional experience

Work History

Bartender

Hilton
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Valet

Parking Management Inc.
09.2023 - 03.2024
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
  • Resolved customer complaints through calm, constructive communication.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

High School Diploma -

Leesville Road
Raleigh, NC
05-2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Relationship building
  • Customer care
  • Active listening
  • Customer relationship building

Accomplishments

  • Successfully launched a clothing company and immediately saw results from in person sales.
  • Won "Employee of the month" Award for handling intense work environments with effectiveness.

Interests

  • Yoga
  • High-Intensity Interval Training
  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Adventure Travel
  • Music
  • Photography
  • Video Gaming
  • Playing Sports
  • Fashion
  • Personal Development and Self-Improvement

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementWork-life balancePersonal development programsCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Quote

To give any less than your best is to sacrifice a gift.
Steve Prefontaine

Timeline

Bartender

Hilton
03.2024 - Current

Valet

Parking Management Inc.
09.2023 - 03.2024

High School Diploma -

Leesville Road

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