Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Shields

Fort Myers,FL

Summary

Results-oriented IT Services Support Specialist with expertise in managing complex IT projects and optimizing operational efficiency. Proven problem-solving abilities and technical knowledge enhance customer service delivery. Achievements include implementing innovative solutions that improve system functionality and increase user satisfaction.

Overview

11
11
years of professional experience

Work History

Electrician

Southwest Power and Technology LLC
Fort Myers, FL
04.2024 - 06.2025
  • Installed, maintained, and repaired electrical systems in commercial buildings, including lighting, power distribution, and control systems.
  • Read and interpreted blueprints, schematics, and technical drawings to plan and execute electrical installations.
  • Ensured compliance with local, state, and national electrical codes and safety regulations (e.g., NEC).
  • Diagnosed and troubleshooted electrical issues using specialized tools such as multimeters, circuit testers, and thermal scanners.
  • Pulled wire and installed conduit (EMT, PVC, rigid) for new construction and renovation projects.
  • Mounted and connected panels, switches, outlets, junction boxes, and transformers.
  • Collaborated with general contractors, project managers, and other trades to coordinate efficient workflow.
  • Performed routine inspections and preventive maintenance on electrical systems to ensure reliability and safety.
  • Upgraded outdated or unsafe electrical systems to meet current standards and client needs.
  • Maintained accurate records of work completed, materials used, and time spent on each project.
  • Operated hand and power tools safely and efficiently in various work environments, including high-reach and confined spaces.
  • Provided mentorship and guidance to apprentices and junior electricians on job site practices and safety procedures.

Information Technology Director

Envol Biomedical
Immokalee, FL
01.2022 - 04.2024
  • Develop and execute strategic IT initiatives aligned with organizational goals, resulting in increased operational efficiency and cost savings.
  • Oversee the design, implementation, and maintenance of enterprise-wide IT infrastructure, including networks, servers, and systems.
  • Ensure optimal resource allocation and cost-effectiveness.
  • Implement and enforce information security policies and procedures to ensure compliance with industry standards and regulations.
  • Evaluate emerging technologies and make recommendations for their integration into the existing infrastructure to improve productivity and competitiveness.
  • Coordinate with cross-functional teams to identify and prioritize technology needs, ensuring effective alignment with business requirements.
  • Collaborate with vendors to solve hardware, software, and service needs for end users as well as facility infrastructure.
  • Develop and implement disaster recovery and business continuity plans to minimize downtime and ensure uninterrupted operations.
  • Securing data and IT systems against loss, attack, or risk.
  • Primary point of contact for IT for both Envol and PPL facilities (phone and ticket support).
  • Manage and deploy UniFi networking equipment.
  • Manage and deploy UniFi VoIP phones to provide reliable internal and external communications.
  • Managed and completed Microsoft tenant-to-tenant mail migration.
  • Manage Mobile device management for the organization (Sophos and Apple Business Manager).
  • Installation of workstations, networking, phones, and laboratory equipment.
  • Networking project development (complete network rebuild).
  • Process improvement planning and implementation for all IT processes.
  • Managed construction projects for IT resources for new facilities (structured cabling and underground fiber).
  • Smartsheet and Medial Lab administrator.

Service Desk Specialist

NeoGenomics
Fort Myers, FL
10.2019 - 12.2021
  • Primary point of contact for the service desk for the Fort Myers facility (phone and ticket support).
  • Managed service requests via the ServiceNow ticket system.
  • Provide phone IT technical support to internal stakeholders.
  • Installed and maintained Clinical Lab instrument PCs for all lab departments.
  • Manage and deploy Cisco networking equipment.
  • Deploy Cisco VoIP phones and manage them from the CUCM server.
  • Cyber risk team lead (endpoint patching and vulnerability remediation with IT security).
  • Manage Active Directory objects and permissions for end-users.
  • Manage Cisco unified communications, jabber, and WebEx.
  • Assisted with workforce mobilization for work-from-home initiative (COVID-19).
  • Assisted with migration to Exchange Online.
  • Kace systems management appliance and system deployment appliance administrator.
  • Manage Mobile device management for the organization (MAAS 360 and Apple Business Manager).
  • Install workstations, networking, and phones for internal end users.

Accessioning Technician

NeoGenomics
Fort Myers, FL
04.2018 - 10.2019
  • Received and sorted incoming specimens for laboratory testing in accordance with established protocols.
  • Reviewed requisitions for completeness, promptly collaborated with Client Services to resolve missing information, and distributed updates to all relevant departments.
  • Accurately entered data into the Laboratory Information System (LIS), labeled samples, created folders, and generated specimen travel documents for appropriate routing.
  • Assembled and maintained case files, including pre-analytic documentation and specimen labeling.
  • Entered add-on tests and coordinated the handling of split specimens for proper processing.
  • Managed send-out of specimens to reference laboratories, including shipment coordination, client communication, and documentation through tracking logs.
  • Conducted quality assurance checks to ensure sample integrity and compliance with lab standards.
  • Utilized and maintained chain of custody logs for slides and blocks, ensuring full compliance with custody procedures.
  • Oversaw quality control workflows and completed reconciliation of blocks with the block log for inventory accuracy.

Electrical Apprentice

River City Electric
River Falls, WI
05.2016 - 11.2017
  • Assist licensed electricians with the installation, maintenance, and repair of electrical systems and components.
  • Pull electrical wire, mount boxes, and install switches, outlets, light fixtures, and other hardware.
  • Learn to read and interpret blueprints, electrical schematics, and construction drawings.
  • Safely use hand and power tools to measure, cut, bend, thread, and install electrical conduit and wiring.
  • Adhere to all national, state, and local electrical codes and follow strict safety protocols on job sites.
  • Maintain tools, equipment, and work areas in a clean, organized, and safe condition.
  • Monitor and manage inventory at electrical shop locations, ensuring materials are stocked, organized, and properly labeled.
  • Track and replenish stock on company trucks, coordinating with warehouse personnel and electricians to maintain required supply levels.
  • Assist in receiving, inspecting, and storing incoming materials and supplies.
  • Maintain accurate records of inventory usage, deliveries, and discrepancies.
  • Attend required classroom instruction and complete coursework in electrical theory, systems, and safety standards.
  • Perform additional tasks and duties as assigned by supervising electricians or the foreman.

Bank Teller

WESTconsin Credit Union
River Falls, WI
06.2014 - 04.2016
  • Customer service, cash handling, and electronic entry of personal and commercial banking transactions.
  • ATM cash maintenance.
  • End of Business Day cash handling.
  • Coin counter maintenance and servicing.

Education

Bachelor of Science - Information Technology

University of Arizona Global Campus
Chandler, AZ

Apprentice training -

Minnesota Electrical Association
Minneapolis, MN
05.2017

High School Diploma -

River Falls High School
River Falls, WI
06-2016

Skills

  • Technical support and application support
  • Network troubleshooting and VoIP deployment
  • Active directory management
  • Ticket management and ticketing system experience
  • Process improvement and ITIL processes
  • Customer service and vendor collaboration
  • Data security and compliance management
  • Team collaboration and problem solving
  • Remote desktop support
  • Hardware maintenance

Timeline

Electrician

Southwest Power and Technology LLC
04.2024 - 06.2025

Information Technology Director

Envol Biomedical
01.2022 - 04.2024

Service Desk Specialist

NeoGenomics
10.2019 - 12.2021

Accessioning Technician

NeoGenomics
04.2018 - 10.2019

Electrical Apprentice

River City Electric
05.2016 - 11.2017

Bank Teller

WESTconsin Credit Union
06.2014 - 04.2016

Bachelor of Science - Information Technology

University of Arizona Global Campus

Apprentice training -

Minnesota Electrical Association

High School Diploma -

River Falls High School

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