Spencer Smythe-Smith
Leadville,CO
Summary
Dynamic retail leader with extensive experience at The Western Hardware Antique Mall, excelling in vendor negotiation and team building. Proven track record of enhancing customer satisfaction and achieving profitability targets through effective inventory management and conflict resolution. Committed to fostering high-performance teams and driving operational excellence.
Overview
8
8
years of professional experience
Work History
General Store Manager
The Western Hardware Antique Mall
Leadville, CO
05.2024 - Current
- Scheduled employee shifts to align with operational requirements of store.
- Recruited, hired, trained, and supervised staff to maintain high performance standards.
- Negotiated vendor contracts to secure competitive pricing for goods.
- Monitored financial performance to achieve profitability targets consistently.
- Enforced facility rules to ensure patron safety in public spaces.
- Resolved customer complaints efficiently while enhancing mall's positive image.
- Managed inventory levels and placed new orders to ensure stock availability.
- Delegated tasks to staff, establishing clear priorities and goals.
- Managed all store banking duties, including deposits and balancing of petty cash.
Assistant Store Manager
The Western Hardware Antique Mall
Leadville, CO
04.2019 - 05.2025
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
Front End Manager
Safeway
Leadville, CO
03.2018 - 05.2019
- Supervised team of grocery clerks during their shifts.
- Identified areas of improvement within the store's operations and developed action plans accordingly.
- Assisted customers with locating products throughout the store.
- Maintained accurate inventory records and tracked stock levels.
- Maintained accurate records of employee attendance and performance evaluations.
- Established procedures for opening and closing the store, handling cash, and stocking shelves.
- Collaborated with suppliers to negotiate favorable terms on orders.
- Resolved customer complaints in a timely manner while maintaining high standards of customer service.
- Performed regular maintenance checks on equipment and facilities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new hires on customer service and rotation practices.
Store/Brand Owner
Misfit Gallery/Paradise Hills LLC.
Grand Junction , CO
04.2017 - 01.2018
- Analyzed sales data to identify trends and make appropriate adjustments.
- Assisted customers with product selections based on their individual needs and preferences.
- Maintained inventory levels by ordering merchandise from suppliers.
- Conducted regular inspections of the store's physical condition and equipment maintenance needs.
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
- Developed relationships with vendors in order to negotiate lower prices on goods.
- Created a budget and tracked expenses in order to maximize profits.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
Education
High School Diploma -
Central High School
Grand Junction, CO05-2010
Some College (No Degree) - Business Administration And Management
Colorado Mesa University
Grand Junction, COSkills
- Employee scheduling
- Inventory management
- Vendor negotiation
- Financial analysis
- Customer service
- Cash handling
- Team building
- Sales monitoring
- Performance evaluation
- Operational oversight
- Employee training
- Conflict resolution
- Team leadership
Timeline
General Store Manager
The Western Hardware Antique Mall
05.2024 - Current
Assistant Store Manager
The Western Hardware Antique Mall
04.2019 - 05.2025
Front End Manager
Safeway
03.2018 - 05.2019
Store/Brand Owner
Misfit Gallery/Paradise Hills LLC.
04.2017 - 01.2018
High School Diploma -
Central High School
Some College (No Degree) - Business Administration And Management
Colorado Mesa University
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