Spencer Soto
Fort Wayne,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Student Success Director
Ross Medical Education Center
Fort Wayne, IN
09.2022 - Current
- Oversaw team operations to ensure student success across multiple locations
- Researched best practices in student success initiatives and applied them within the organization when appropriate.
- Facilitated communication between faculty members, advisors, and other campus personnel regarding student performance issues.
- Leads daily team meetings and training.
- Forecasted and held responsible for retention metrics for online students across the region.
- Collaborated with staff to enhance orientation programs for new students
- Developed strategies for increasing student engagement in the region
- Ensured regional compliance with updated career services and admission criteria
Counselor/Staff Committee
The Tyler Place Family Resort
Highgate, VT
05.2019 - 09.2022
- Supervise, facilitate activities, and ensure the overall well-being of children ages 2-15
- Give individual support to children with special needs, covering autism, sensory processing disorder, and diabetes
- Plan and coordinate events for life in / live out staff, including - annual summer staff formal, weekly themed events, and orientation activities
Member Enrollment/Engagement Specialist
Parkview Family YMCA
Fort Wayne, IN
02.2018 - 05.2022
- Lead prospective members through the enrollment process - educate them on the various programs and services the YMCA offers
- Conducted tours, processed financial aid applications, built new member accounts, and followed up with new members to ensure their success with the YMCA
- Employee of the Month April 2022
Program Development Intern
Templed Hills
Belleville, OH
01.2021 - 05.2021
- Worked directly with the Executive Director of Outdoor Ministries.
- Led weekly volunteer committee meetings to develop training for summer staff.
- Conducted research to identify potential program opportunities and areas for improvement.
- Assisted in the development of project plans and timelines for assigned programs.
Education
B.A. - Liberal Arts and Sciences, General Studies and Psychology
Purdue University
Fort Wayne, IN05.2022
Skills
- Leadership and Regional Management
- Data Analysis and Reporting
- Staff Training & Development
- Retention Strategies
- Cross Department Collaboration
- Learning Management Systems
- CRM Software
- School Programs Development
Websites
Accomplishments
- Rising Star Award, Ross Leadership Summit 2023
- Student Impact Award, Ross Leadership Summit 2024
- 100% Compliance Review, ABHES accreditation visit 2023
- Retention Target of 85% all campuses, Q1 2024
Timeline
Student Success Director
Ross Medical Education Center
09.2022 - Current
Program Development Intern
Templed Hills
01.2021 - 05.2021
Counselor/Staff Committee
The Tyler Place Family Resort
05.2019 - 09.2022
Member Enrollment/Engagement Specialist
Parkview Family YMCA
02.2018 - 05.2022
B.A. - Liberal Arts and Sciences, General Studies and Psychology
Purdue University
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