Spencer Ssenyama

Home Depot | Tukwila, WA | August 2023 – Current
Overall, the Sales Cashier at The Home Depot plays a crucial role in providing excellent customer service, maintaining store efficiency, and supporting the broader team to meet store goals.

Role’s Key Responsibilities
Customer Service: Greet customers as they enter the store and aid with inquiries. Process transactions efficiently and accurately, including cash, credit, and debit payments. Handle returns and exchanges according to store policy. Address customer complaints and escalate issues to management if necessary.

Checkout Operations: Operate cash registers and other point-of-sale equipment. Scan items, apply discounts, and handle coupons. Ensure the cash register has sufficient change and manage the cash drawer balance. Merchandise Handling: Bag purchased items carefully and appropriately. Maintain checkout area cleanliness and organization. Restock impulse buy items near the checkout area as needed.
Compliance and Security: Adhere to all safety and security policies to prevent theft and ensure a safe working environment. Follow all company procedures related to cash handling and loss prevention.

Team Collaboration: Work collaboratively with other store associates to ensure a smooth customer experience. Assist in other areas of the store as needed, such as stocking shelves or helping in other departments during peak times.

Administrative Tasks: Keep records of transactions and prepare reports as required. Participate in training sessions to stay updated on new products, services, and policies.

Freelancers Designer | SeaTac, WA | October 2020 – Current
Overall, freelance graphic designers wear many hats, combining creativity, technical skills, and business acumen to deliver high-quality visual solutions for their clients. As a Freelance Graphic designers, I am tasked with creating visual versions of brands, messaging, and communication. I create accurate and visually pleasing design concepts, which drive a business intent. Creativity is very much a part of this conversation, where as a designer I apply a creative approach to problem-solving. The business objectives and the creative limits can vary based on client requirements. As a Freelance graphic designers, I have a diverse range of roles and responsibilities, often varying depending on the projects they undertake and their specific skill sets.

Roles Key Responsibilities
Client Communication: Freelance graphic designers often communicate directly with clients to understand their needs, preferences, and goals for a project. This involves discussing project requirements, deadlines, and budget constraints.

Design Conceptualization: They conceptualize and develop visual concepts based on client briefs, target audience, and project objectives. This may involve brainstorming ideas, sketching rough drafts, and presenting initial concepts to clients for feedback.

Graphic Design: Graphic designers create visual elements such as logos, illustrations, typography, and layouts using graphic design software like Adobe Illustrator, Photoshop, or InDesign. They ensure that designs are visually appealing, effective, and aligned with the client's brand identity.

Branding and Identity Design: Freelancers often work on branding projects, which include designing logos, brand guidelines, and other visual assets to establish a consistent brand identity across various platforms and mediums.

Print and Digital Design: They design materials for both print and digital platforms, including business cards, brochures, flyers, posters, social media graphics, website layouts, and mobile app interfaces.

Typography: Freelance graphic designers select appropriate typefaces and arrange text elements to create visually engaging and readable designs. They pay attention to typography details such as font choice, size, spacing, and alignment.

Image Editing and Manipulation: They edit and manipulate images to enhance their quality, adjust colors, remove backgrounds, and create visual effects as needed for design projects.

Illustration: Some graphic designers specialize in illustration, creating original artwork and graphics by hand or digitally to complement design projects or stand alone as artwork.

Motion Graphics: For projects requiring animation or motion graphics, freelancers may create animated logos, promotional videos, or other dynamic visual content using software like Adobe After Effects or Blender.

Client Revisions and Feedback: Freelancers incorporate client feedback into their designs, making revisions as necessary to ensure client satisfaction and project success.

Project Management: Freelance graphic designers manage their projects independently, organizing tasks, timelines, and deliverables to meet deadlines and client expectations.

Self-Promotion and Marketing: They often engage in self-promotion activities to attract new clients and projects, such as creating portfolios, networking, participating in online design communities, and highlighting their work on social media platforms and design websites.

Best Buy | Tukwila, WA | October 2023 - December 2023
Overall as a warehouse/product associate at Best Buy I packs products based on customers' preferences and company guidelines. Prepare goods by moving quickly and keeping orders ready for delivery upon receiving purchase orders from their clients. My goal is to not only prioritize efficiency but also ensure the integrity of the final product by preventing damage.

Role’s Key Responsibilities
Product Handling and Inventory Management: Receive Shipments: Unload trucks, check-in merchandise, and ensure it matches the purchase orders. Stock Shelves: Place merchandise on the sales floor and in the warehouse, ensuring products are organized and accessible. Inventory Control: Conduct regular inventory audits to verify stock levels and update inventory records. Product Returns: Process returned merchandise and ensure it is returned to the appropriate location or prepared for shipment back to vendors.

Product Flow: Restocking: Ensure that shelves are replenished regularly, and products are available for customers. Product Transfers: Move products between different areas of the store or warehouse as needed. Merchandise Display: Set up and maintain product displays according to Best Buy. Standards to enhance customer experience. Warehouse Maintenance: Organization: Keep the warehouse clean, organized, and safe. Equipment Operation: Safely operate warehouse equipment, such as forklifts, pallet jacks, and hand trucks. Safety Compliance: Follow all safety protocols and procedures to prevent accidents and injuries.

Customer Service: Assistance: Help customers locate products in the store and provide product information as needed. Order Fulfillment: Assist with picking and packing online orders or store pickup orders. Administrative Tasks: Records Management: Complete necessary paperwork for receiving, transferring, and returning products. System Updates: Use warehouse management systems and other software to update inventory records and track product movements.

Collaboration: Teamwork: Work closely with other store associates, including sales and customer service teams, to ensure seamless operations. Communication: Effectively communicate with supervisors and team members about inventory levels, product issues, and other relevant information.

Fenon Entertainment | Kampala, Uganda | January 2018 - July 2022
Overall as a Senior Graphic Designer at Fenon Entertainment I produced and oversee digital and print creative solutions to address our marketing needs. As a Senior Graphic Designers I utilized my artistic abilities to communicate ideas, inspire, inform, or captivate consumers. Moreover as Senior Designers with this company I developed the overall layout and production design for advertisements, brochures, magazines, corporate reports, and other forms of visual communications.

Role’s Key Responsibilities
Created vector illustrations for company logos and branding materials.
Designed high-quality graphics for websites, emails, and social media platforms.
Developed innovative visual concepts to support marketing campaigns.
Collaborated with marketing team to create engaging visuals for print collateral.
Researched current design trends to ensure designs remain relevant and up-to date.
Optimized images for web usage while maintaining quality standards.
Edited existing artwork using Adobe Creative Suite applications.
Created wireframes to visualize website layouts and navigation structures.
Maintained a library of stock photography and illustrations for use in projects.
Produced promotional videos utilizing motion graphics techniques.
Assisted with the development of user interfaces for mobile apps and websites.
Fostered relationships with retail clients through effective communication, negotiation and collaboration.
Marked up, pasted and compiled final layouts for printer.
Developed standard agency settings for plotter and laser printers to speed production work.
Oversaw product design, print design and marketing collateral from concept to completion.
Maintained company archive of collateral, previous project images or photos.
Prepared instructions and guidance for workers assembling final layouts for printing.
Developed layouts for product graphics, company collateral and web sites.
Produced vector and animated graphics for portions of television broadcasts.
Used [Software] to create images and layouts.
Produced projects for advertising and informational purposes.
Maintained company websites updating with new products and corporate announcements, as necessary.
Consulted with clients to define design requirements and manage product development projects.
Designed interactive graphics for licensed products on compatible consumer platforms.
Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
Collaborate with the marketing team to brainstorm and develop innovative design concepts that align with the company's branding and marketing strategies.
Create high-quality graphics, illustrations, and layouts for a wide range of projects, including advertisements, brochures, social media content, websites, and email campaigns.
Ensure all designs adhere to brand guidelines and maintain a cohesive visual identity across all marketing materials.
Prepare and deliver print-ready files, digital assets, and ensure proper organization and archiving of all design projects.
Stay up to date with industry trends and best practices in graphic design and apply this knowledge to enhance the company's visual presence.
Incorporate feedback from clients and team members to refine and improve designs.
Manage multiple design projects simultaneously, ensuring timely delivery and high-quality output.
Collaborate closely with clients and internal stakeholders to understand their design needs and deliver creative solutions that meet their objectives.
Ensure all designs adhere to brand guidelines and maintain a cohesive visual identity across all marketing materials.