Spencer Sullivan
Minneapolis,MN
Summary
Results-driven customer service professional with extensive experience in dispatch operations and transportation management systems. Known for efficiently resolving customer issues while collaborating across departments to enhance operational efficiencies and ensure compliance. Committed to maintaining high service standards and continuous improvement.
Overview
5
5
years of professional experience
Work History
Hub Supervisor
UPS
Fargo, ND
07.2021 - 08.2023
- Supervised package handling team to ensure safe and efficient operations.
- Built relationships with colleagues to reduce turnover and create a positive work environment.
- Ensured timely departure of loads and handled packages with care, including those with hazardous conditions.
Feeder Dispatch Supervisor
UPS
Minneapolis, MN
09.2023 - 11.2025
- Managed dispatch activities to ensure timely, efficient, and safe operations, exceeding customer expectations.
- Collaborated with various departments to monitor load movements and identify opportunities for efficiency improvements.
- Analyzed load failures and developed plans to optimize dispatch results.
- 2+ years of B2B customer service.
- 4 years of supervisor role in two Operation departments.
Order Entry Specialist
Element Fleet Management
Hopkins, MN
11.2025 - 09.2026
- Place vehicle orders into Elements system accurately and efficiently.
- Review and process bulk orders in Excel spreadsheets for compliance and completeness.
- Place import orders through manufacturers system.
- Collaborate with other departments to ensure smooth operations for the client.
- Watch out for errors, omissions, and exceptions with orders to ensure corrective action.
Skills
- Advanced knowledge in Transportation Management System (TMS): A software platform used to assist businesses in managing and optimizing the shipping process
- Proficient in all Microsoft products Knowledge of spreadsheets and recording information, including data entry and formatting, sorting, and filtering
- Customer Interaction: Talking to customers every day and teaching them how to use TMS and UPS policy so we can do business with them whenever they need it
- Software Proficiency: Proper use of different software that we use to track drivers along with the equipment we use at UPS
- Quick learner and high attention to detail
Timeline
Order Entry Specialist
Element Fleet Management
11.2025 - 09.2026
Feeder Dispatch Supervisor
UPS
09.2023 - 11.2025
Hub Supervisor
UPS
07.2021 - 08.2023