Patricia Svete
Brookings,OR
Summary
Diligent Medical receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Bozeman Health Deaconess Hospital
03.2003 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Teton Internal Medicine
09.1999 - 02.2003
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Shuttle Driver
Barker Ewing Raft Trips
04.1997 - 08.1999
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
Education
Outdoor Education
Southern Illinois University, Carbondale
Carbondale, IL05-1978
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Bozeman Health Deaconess Hospital
03.2003 - 05.2025
Medical Receptionist
Teton Internal Medicine
09.1999 - 02.2003
Shuttle Driver
Barker Ewing Raft Trips
04.1997 - 08.1999
Outdoor Education
Southern Illinois University, Carbondale
Similar Profiles
Jessica KurzenJessica Kurzen
Certified Nursing Assistant - Float Pool at Bozeman Health Deaconess HospitalCertified Nursing Assistant - Float Pool at Bozeman Health Deaconess Hospital
Tauni HerbstTauni Herbst
Radiologic Technologist at Bozeman Health Deaconess HospitalRadiologic Technologist at Bozeman Health Deaconess Hospital
Catherine LongCatherine Long
Medical/Pediatric Unit RN at Bozeman Health Deaconess HospitalMedical/Pediatric Unit RN at Bozeman Health Deaconess Hospital
Tessa thorntonTessa thornton
Turndown Attendant at TututonTurndown Attendant at Tututon
Sabrina MarshSabrina Marsh
Bartender/ Server at Zolas On The WaterBartender/ Server at Zolas On The Water