Patricia Svete
Brookings,OR
Summary
Diligent Medical receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Bozeman Health Deaconess Hospital
Bozeman, MT
03.2003 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Teton Internal Medicine
Jackson, WY
09.1999 - 02.2003
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Shuttle Driver
Barker Ewing Raft Trips
Jackson, WY
04.1997 - 08.1999
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
Education
Outdoor Education
Southern Illinois University, Carbondale
Carbondale, IL05-1978
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Bozeman Health Deaconess Hospital
03.2003 - 05.2025
Medical Receptionist
Teton Internal Medicine
09.1999 - 02.2003
Shuttle Driver
Barker Ewing Raft Trips
04.1997 - 08.1999
Outdoor Education
Southern Illinois University, Carbondale