Spencer Tolentino
Las Vegas,NV
Summary
Driven Trainer at Chick-Fil-A, recognized for elevating staff development and customer satisfaction through exceptional hospitality service expertise and performance improvement programs. Mentored 7 new personnel, significantly enhancing productivity. Excelled in fast-paced, high-stress environments, mastering safe food handling and interpersonal skills, and fostering brand loyalty with a keen focus on guest engagement. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Highly knowledgeable in POS systems and expertise in genuine hospitality.
Overview
2
2
years of professional experience
Work History
Trainer
Chick-Fil-A
08.2023 - Current
- Awarded 2024 Quarter 2 Employee of the Quarter for providing genuine hospitality, improving interpersonal connections and chemistry within the workplace, and setting a standard of excellence within the restaurant.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Trained and mentored 7 new personnel hired to fulfill various roles.
- Consistently provided friendly service to promote better customer engagement.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained high standards of guest service in high-volume, fast-paced environments.
- Reduced guest wait-times by quickly and efficiently operating guest windows and sales registers.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Crew Team Member
AMC Theatres
07.2022 - 11.2022
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and ushering auditoriums.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Provided fast and efficient service to guests in order to reduce wait-times during high-volume situations
Education
High School Diploma -
Silverado High School
Las Vegas, NV05.2026
Skills
- Safe Food Handling
- Performance Improvement
- Clear Communication
- Ordering Procedures
- Guest Engagement
- Cash Handling
- Menu Memorization
- Hospitality service expertise
- Employee Training
- Interpersonal Skills
- Heavy Lifting
- Problem-Solving
Accomplishments
- Received Principal's Award of Service At Jack Lund Schofield Middle School
- Student of the Month in September 2023 for Excellence in Mathematics
- Student of the Month in February 2024 for Excellence in English
- Student of the Month in March 2024 for Excellence in Social Studies
- Student of the Month in August 2024 for Excellence in Mathematics
- Principal Cellist in Silverado Chamber Orchestra
- Received Best Performer in 23-24 Silverado Chamber Orchestra
- Accepted and Performed in 2021 CCSD Honor Orchestra
- Accepted and Performed in 2022 CCSD Honor Orchestra
- Accepted and Performed in 2023 CCSD Honor Orchestra
- Awarded Most Improved Player in Men's Volleyball 2023
- 2 Years Varsity Wrestling
Additional Information
- Food Safety Certified by SNHD
- Hobbies include: Weightlifting/Powerlifting, Meal Planning, Cinematography, Orchestra
Languages
Filipino
Limited Working
Timeline
Trainer
Chick-Fil-A
08.2023 - Current
Crew Team Member
AMC Theatres
07.2022 - 11.2022
High School Diploma -
Silverado High School
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