Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Ulrich

Raleigh,NC

Summary

Committed and hardworking Retail Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and accuracy in cash and card transactions. Creative problem-solver versed in customer service.

Overview

3
3
years of professional experience

Work History

Cashier, Stockroom Associate

HomeGoods
Cary, Christiansburg, NC, Virginia
06.2021 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Instacart Shopper

Instatcart
Raleigh, NC
07.2020 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and recommended replacements.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Loaded and unloaded orders at customer's homes or locations.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Tracked substitutions and informed customers of changes.

Childcare

Neuse Christian Academy
Raleigh, NC
08.2018 - 05.2019
  • Organize after school activities for grades K-10
  • Planned and led games, reading time and activities for groups of 25 children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Cared for children ages 5 to 10 in nurturing and age-appropriate way.

Education

BBA - Business Administration, Marketing

Roanoke College
Salem, VA
05.2023

Skills

  • Honest and Ethical
  • Stockroom Maintenance
  • Strong Attention to Detail
  • Cash Handling
  • Customer Relations
  • Customer Service
  • Complaint Resolution
  • Proficient in Microsoft Office
  • Detail-Oriented
  • Productivity and Time Management
  • Inventory Management and Planning

Timeline

Cashier, Stockroom Associate

HomeGoods
06.2021 - Current

Instacart Shopper

Instatcart
07.2020 - Current

Childcare

Neuse Christian Academy
08.2018 - 05.2019

BBA - Business Administration, Marketing

Roanoke College

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Spencer Ulrich