Spencer VanPelt

• Provided extraordinary customer service by actively engaging with customers, addressing their needs, and exceeding their expectations.
• Prepared and served juice and smoothie orders according to Bristol Farms Lazy Acres instructions and recipes, ensuring consistency and quality.
• Maintained cleanliness and sanitation standards in the juice bar area, including equipment, counters, display cases, and floors, in adherence to FDA and local health department regulations.
• Operated cash register with precision, accurately recording customer transactions and ensuring proper cash handling procedures.
• Educated customers on merchandise sold in the Juice Bar Department, demonstrating product knowledge and offering preparation tips.
• Effectively managed high stress and volume of customers while maintaining a positive shopping experience.
• Demonstrated adaptability and flexibility in adjusting to changes in the workplace environment.
• Received and resolved customer complaints and issues promptly and professionally, contributing to positive public relations and customer satisfaction.
• Collaborated with team members to uphold Bristol Farms' standards in service, appearance, freshness, quality, and cleanliness.
• Ensured availability to work flexible hours, including days, evenings, weekends, and holidays, to meet business needs.

• Prepared and assembled delicious smoothie bowls according to Backyard Bowls' recipes and quality standards, ensuring consistency and customer satisfaction.
• Welcomed and engaged with customers in a friendly and approachable manner, providing personalized recommendations and answering inquiries about menu items and ingredients.
• Operated kitchen equipment, including blenders and food processors, with precision and safety, maintaining a clean and organized workspace.
• Processed customer orders accurately and efficiently using point-of-sale systems, ensuring timely service during peak hours.
• Collaborated with team members to maintain smooth operations and uphold Backyard Bowls' brand standards for exceptional service and quality.
• Demonstrated enthusiasm for health and wellness, sharing knowledge and passion for nutritious eating with customers.
• Maintained inventory levels and restocked ingredients and supplies as needed, contributing to efficient kitchen operations.
• Adhered to food safety and sanitation guidelines, ensuring a safe and hygienic environment for food preparation.
• Flexibly accommodated varied shifts, including mornings, evenings, weekends, and holidays, to meet business needs.

• Managed back stock of all coffee roasts essential for brewing purposes, ensuring consistent availability and freshness for wholesale, retail, and e-commerce orders.
• Produced and fulfilled orders with precision and attention to detail, meeting quality standards and deadlines for customer satisfaction.
• Maintained a clean and organized workspace in accordance with company policies and industry regulations, promoting efficiency and safety in the roasting process.
• Assisted customers with inquiries related to coffee roasting, providing expert knowledge and recommendations to enhance their brewing experience.
• Collaborated with team members to optimize production processes and workflows, contributing to a smooth and efficient operation.
• Operated roasting equipment and machinery with care and expertise, monitoring roast profiles and adjusting parameters as needed to achieve desired flavor profiles.
• Participated in quality control initiatives, conducting sensory evaluations and cuppings to assess coffee quality and consistency.
• Supported inventory management efforts, including stock replenishment and tracking, to ensure adequate supply levels and minimize shortages.
• Demonstrated a commitment to continuous improvement and professional development, seeking opportunities to enhance skills and knowledge in coffee roasting and production.

• Provide exceptional and whimsical customer service in an eclectic coffee shop environment, engaging with patrons to create memorable and personalized experiences reflective of our brand's eccentricity and charm.
• Demonstrate expertise in diverse product offerings, including wholesale coffee beans sourced from various origins, loose leaf teas, stationary paper goods, pottery, ceramics, and coffee brewing equipment, assisting customers in selecting the perfect items to suit their preferences and needs.
• Drive sales by actively promoting featured products, upselling complementary items, and sharing stories behind our unique merchandise and coffee bean origins.
• Maintain accurate inventory levels for all products, including coffee beans, teas, stationary, and merchandise, conducting regular inventory counts and assisting in restocking and replenishing shelves as needed.
• Collaborate with the team to create visually appealing displays and arrange merchandise in a creative and eye-catching manner, ensuring the shop remains organized, clean, and aesthetically pleasing.
• Operate cash registers and POS systems efficiently and accurately, processing transactions, handling payments, and providing receipts with a friendly and welcoming attitude.
• Work closely with baristas, fellow retail associates, and other team members to ensure seamless operations and maintain a positive work environment, supporting each other in providing excellent service and meeting store goals.

Barista Summary:

As a Barista at Java and Joe Specialty Coffee, Tea & Gifts, I was responsible for crafting exceptional coffee beverages that reflect our commitment to quality and imagination. Engage with customers, sharing your passion for coffee and creating memorable experiences in our vibrant and eclectic space. Join us in bringing joy and whimsy to every cup we serve.

• Led a team of three in hiring, training, and managing staff to ensure efficient production of prepackaged bulk foods, fostering a culture of excellence and teamwork.
• Maintained inventory of containers, lids, gloves, sanitizer, and various bulk foods sourced from multiple vendors, optimizing stock levels to meet customer demand.
• Cultivated vendor relationships and negotiated agreements to secure competitive pricing and quality products, representing the store professionally and ensuring consistent supply chain operations.
• Implemented inventory management strategies to track product movements, minimize waste, and maximize profits, analyzing product margins and making data-driven decisions to drive business growth.
• Spearheaded the creation of eye-catching displays and creative signage on a weekly basis, enhancing product visibility and customer engagement while promoting sales and seasonal offerings.

In my role as Bulk/Prepack Foods Manager, I have demonstrated strong leadership and organizational skills, effectively managing both personnel and inventory to meet business objectives. I am committed to delivering exceptional results and contributing to the success of the team.

• Completed comprehensive training in beverage preparation, customer service, and acquired a full knowledge of Peet's Coffee menu and the Westridge Juice bar menu.
• Prepared various coffee drinks, fresh juices, smoothies, and açaí bowls, ensuring consistency and quality in every order.
• Managed weekly production of 400 20oz and 250 32oz bottles of fresh squeezed orange juice, coordinating with coworkers to maintain efficient operations.
• Maintained stock of all fresh produce and frozen fruit, ensuring proper food storage and upkeep of freshness to meet customer demand.
• Managed inventory of pastries, La Mousse desserts, and other perishable items, including back stock and future orders.
• Decorated cakes upon request, demonstrating creativity and attention to detail in fulfilling customer requests.
• Maintained stock of coffee directly from Peet's Coffee, flavor syrups, milk, alternative milk, cups, lids, and to-go containers through regular orders from multiple vendors.
• Utilized POS system proficiently, memorizing hundreds of unique three-digit codes representing individual items and managing tender transactions with accuracy and accountability.
• Tracked product movements weekly and recorded/reporting product margins to monitor inflation and identify alternative distributors to mitigate stock shortages.
• Ensured compliance with California Department of Public Health's procedures and regulations, maintaining high standards of food safety and sanitation.
• Accepted full responsibility for cash drawer, maintaining a perfect cash balance throughout shifts, and managing tender transactions securely and accurately.

In my role as Assistant Manager at Westridge Market's Coffee and Juice Bar, I have demonstrated proficiency in beverage preparation, inventory management, customer service, and POS system operation. I have also developed strong leadership skills, ensuring smooth operations and compliance with regulatory requirements. I am dedicated to delivering exceptional service and contributing to the success of the team.

• Collaborated with Lagree Fitness to showcase and demonstrate fitness exercises and routines for promotional and instructional videos.
• Acted as a model for various Lagree Fitness workouts, showcasing proper form, technique, and execution to inspire and guide viewers.
• Engaged with instructors and production team to ensure accurate representation of Lagree Fitness methodology and brand standards.
• Demonstrated proficiency in Lagree Fitness equipment and techniques, performing exercises with precision and fluidity to highlight effectiveness and benefits.
• Maintained a positive and energetic presence on camera, inspiring viewers with enthusiasm and dedication to fitness.
• Adhered to production schedules and guidelines, participating in filming sessions and photo shoots with professionalism and enthusiasm.
• Contributed to the development of new content and routines, providing feedback and insights to enhance the quality and effectiveness of Lagree Fitness videos.
• Collaborated with marketing and social media teams to promote Lagree Fitness videos and reach a wider audience of fitness enthusiasts.
• Boosted brand visibility through participation in high-profile fitness events, competitions, and trade shows.

• Engaged in a comprehensive equestrian training program under the guidance of experienced professionals, gaining hands-on experience and practical knowledge in all aspects of horsemanship.
• Assisted with the daily care and maintenance of horses, including feeding, grooming, tacking, and turnout, ensuring the well-being and welfare of all equine residents.
• Participated in riding lessons and training sessions, refining riding skills and techniques under the supervision of qualified instructors, with a focus on dressage, show jumping and eventing disciplines.
• Supported barn operations and facility management tasks, such as stall cleaning, arena maintenance, and equipment organization, contributing to a safe and functional environment for both horses and riders.
• Assisted with horse transportation, veterinary care, and farrier visits, learning proper handling and safety procedures to ensure the health and comfort of all equine athletes.
• Actively participated in horse shows, clinics, and competitions, assisting with horse preparation, grooming, and tack care, and providing support to riders and trainers as needed.
• Demonstrated professionalism, dedication, and a strong work ethic in all aspects of the working student role, striving to exceed expectations and contribute positively to the equestrian community.

As an Equestrian Working Student at Black Mountain Sport Horses, I have had the privilege of immersing myself in the world of horses while receiving valuable training and mentorship from experienced professionals. I am committed to continuing my education and pursuing excellence in horsemanship, with a passion for contributing to the success of the equestrian industry.

• Food Preparation : Assisted in food preparation and service at various events, including Ojai Day and the Ojai International Tennis Tournament, ensuring efficient operations and high-quality service to attendees.
• Customer Service : Provided friendly and attentive customer service to event attendees, answering questions, fulfilling orders, and ensuring a positive experience for all visitors.
• Event Setup : Participated in event setup activities, including booth and equipment setup, signage placement, and venue decoration, contributing to the overall success and ambiance of each event.
• Sales and Cashier : Assisted with sales and cashier duties at the Ojai Valley Lions Club Christmas Tree Farm, handling transactions, providing product information, and ensuring accurate accounting of sales proceeds.
• Community Impact : Contributed to the mission of the Ojai Valley Lions Club by volunteering time and effort to support community events and fundraising initiatives, with all profits from events and sales going back into the local community.

As a volunteer with the Ojai Valley Lions Club, I had the opportunity to make a meaningful impact on the community by supporting various events and initiatives aimed at giving back and fostering community spirit. I am proud to have been part of a team dedicated to serving others and making a difference in the Ojai Valley area.