Spencer Williams
Conyers,Georgia
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Audio Visual Engineer Internship
Patchwork Studio
03.2019 - 01.2023
- Assisted in setting up and breaking down recording sessions, ensuring all equipment was properly configured and functioning.
- Recorded and edited audio tracks for various projects, including music, podcasts, and commercials.
- Mixed and mastered audio tracks under the supervision of senior engineers, applying techniques to enhance sound quality.
- Organized and maintained the studio's digital and physical audio libraries, ensuring easy access and efficient workflow.
- Assisted with the production of live sound events, including setup, monitoring, and teardown.
- Provided technical support during recording sessions, troubleshooting equipment and software issues as needed.
- Collaborated with artists and producers to achieve desired sound outcomes, contributing creative ideas and solutions.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Claim Associate - Express
State Farm
08.2018 - 01.2019
- Handled the intake process for an average of 50 claims per day, ensuring timely and accurate processing.
- Verified policyholder information and claim details, reducing errors by 100% through meticulous attention to detail.
- Provided exceptional customer service, assisting claimants with inquiries and guiding them through the claims process.
- Collaborated with adjusters and other departments to ensure claims were processed efficiently and accurately.
- Maintained comprehensive and organized records of all claims, supporting seamless audits and reviews.
- Trained and mentored new team members, improving team efficiency and knowledge retention.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
Call Center Customer Service
AT&T
09.2016 - 08.2018
- Managed high volumes of inbound calls, providing support and resolving issues related to billing, service plans, and technical problems.
- Assisted customers in selecting the appropriate AT&T products and services based on their needs and preferences, enhancing customer satisfaction and retention.
- Handled escalated customer complaints, effectively de-escalating situations and ensuring positive resolutions.
- Processed service orders, account changes, and payments, maintaining accurate records in the CRM system.
- Conducted follow-up calls to ensure customer issues were fully resolved and to gather feedback on service quality.
- Collaborated with team members to share knowledge and best practices, contributing to a supportive and efficient work environment.
- Consistently met or exceeded performance metrics, including call handling time, customer satisfaction scores, and first-call resolution rates.
Education
Associate of Science - Audio Engineering
SAE Institute
Atlanta, Georgia08.2018
High School Diploma -
Martin Luther King Jr High School
Lithonia, GASkills
- Accurate and efficient in entering and updating customer information and service requests in databases
- Proficient in handling billing inquiries, processing payments, and managing account adjustments
- Capable of providing customer support through various channels, including phone, email, live chat, and social media
- Experienced in managing high volumes of inbound and outbound calls in a call center environment
- Skilled in creating and maintaining technical documentation and FAQs for customer reference
- Hands-on experience using Salesforce for managing customer interactions, tracking service issues, and maintaining accurate records
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint) for reporting, documentation, and communication purposes
- Familiar with point-of-sale systems for processing transactions and managing customer accounts
- Basic understanding of networking principles and configurations, aiding in troubleshooting connectivity issues
- Experienced in conducting quality assurance checks to ensure consistency and accuracy in customer service delivery
- Capable of analyzing customer service performance metrics to identify areas for improvement and implement effective solutions
- Skilled in diagnosing and resolving technical issues with mobile devices, internet services, and telecommunications products
Timeline
Audio Visual Engineer Internship
Patchwork Studio
03.2019 - 01.2023
Claim Associate - Express
State Farm
08.2018 - 01.2019
Call Center Customer Service
AT&T
09.2016 - 08.2018
Associate of Science - Audio Engineering
SAE Institute
High School Diploma -
Martin Luther King Jr High School
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