Spencer Wolfe
Tallahassee,Florida
Summary
Seeking an opportunity to challenge myself and utilize my skills and experience while advancing my insurance claims career. A consistent high performer, multiple award winner, peer leader, persuasive communicator and negotiator with strong interpersonal skills. Solution oriented professional focused on operational results and customer experience. Well versed in leadership principles, claim management, all vehicle type damage analysis, appraisal and settlement including regulatory and legal matters, mentoring, training of staff as well as external vendor relations. I have the experience and knowledge to exceed the expectations of this position.
Overview
29
29
years of professional experience
Work History
Senior Claim Service Consultant
Allstate Insurance Company
12.1995 - Current
- Achieved highest promotion designation in Claims with 30 years experience
- Mastery in Policy interpretation and application to settle Liability Determination Claims, Special Investigative Fraud Claims, Specialty Claims for Fire, Flood, Hail & Theft
- Local Market Direct Repair Program Manager, Market Claim Dispatch Coordinator, Field Inspection Center for Total Loss Inspections and Settlements, Salvage Vendor Inspections, Enhancements, Sales and Processing, Arbitration Forums Participant and Subject Matter Expert Skills Training Classes
- CAT duty for Hurricanes Sandy & Harvey
- Current role includes: Continuous Improvement huddle meetings, Leadership Team meetings, managerial planning, content development training and implementation
- Data analysis as well as preparing, discussing and negotiating mechanized physical damage estimates and supplements for Auto, Truck, Heavy Duty Truck and Equipment, Motorcycle, Boat ATV, UTV, Trailer and RV claims with Repair shops, or customers
- On site at Drive in or Field locations including residences, businesses and governments agencies
- Home based and licensed claim settlements for repairable and total loss vehicles in multiple states and jurisdictions through the Virtual Assist Video Chat Tool, the Quick Photo Tool and Technical Estimate Reviews from shops
- Desktop, laptop, tablet computers and smartphone work based with software proficiency in CCC One, Audatex, Mitchell, Excel, Power Point, Teams, Word and Zoom
Claim Service Leader
Allstate Insurance Company
01.2019 - 03.2020
- Leadership role as a Claim Service Leader. Handled oversight and was responsible for 8 Field Adjusters and associated duties for Talent Share Development Year.
- Worked with the Damage Evaluator navigating the Quality Management Tool (QMT) for reviews.
Education
Bachelor of Science - Business Management
The Florida State University
Tallahassee Florida12.1994
Designations
- I-CAR Platinum Individual supporting Gold Class Status, 2021
- Senior Claim Law Associate Designation SCLA, 2006
- Distinguished Performance Award Winner, 2001, 2006, 2010
- Florida CSA Claim Field Director Advisory Council, 2010, 2011
License
All Lines Adjuster Licenses for Florida, Georgia, Kentucky, Louisiana, New Mexico, North Carolina & Texas
Timeline
Claim Service Leader
Allstate Insurance Company
01.2019 - 03.2020
Senior Claim Service Consultant
Allstate Insurance Company
12.1995 - Current
Bachelor of Science - Business Management
The Florida State University
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