Spencer C. Snyder
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
SMUD Customer Service
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Shift Supervisor
Starbucks
03.2016 - 06.2022
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Horizon Charter School
Sacramento, CA05.2012
Skills
- Inventory control and record keeping
- Resolving customers complaints and issues
- Safety understanding
- Multi-tasking ability
- Clear Communication Skills
- Problem Solving
- Adaptability
- Customer communication to understand their needs
- Patience and ability to remain calm in stressful situations
- Able to work well under pressure
- Able to use all Microsoft Tools(Excel, Word, Teams, Outlook, etc)
- Active Listener
- Account Management
- Patience and ability to remain calm in stressful situations
- Able to work well under pressure
- Active Listener
References
- Lucy Vaughn - Supervising Customer Representative - (916) 732-6966
- Clayton Pettus - Supervising Customer Representative - (916) 712-0112
- Melanie Thurner - Starbucks Store Manager - (916) 288-5666
Timeline
Customer Service Representative
SMUD Customer Service
07.2022 - Current
Shift Supervisor
Starbucks
03.2016 - 06.2022
High School Diploma -
Horizon Charter School
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