Hi, I’m
SPENCER CRAMER
Communications Manager
Olathe,KS
Summary
Dedicated Communications professional with extensive experience developing and implementing innovative digital, internal, and external communication strategies. Employs advanced writing, strategic planning, and corporate communications skills to engage audiences and empower employees. Recognized as a hard-working team player and problem-solver.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
Windrose CommunicationsOlathe, KS
Communications Specialist
07.2021 - Current
Job overview
- Work directly with small business and non-profit organizations to develop communication materials that strengthen brands, increase audience engagement, and promote healthy organizational culture
- Showcased excellent copyediting skills to write and prepare wall texts, handouts, and marketing materials for three award-winning exhibitions at Boston University
- Created strategic project plans and marketing materials for a Kansas-based mental health counseling firm, leading to new business partnerships with four regional health providers
- Developed and analyzed qualitative surveys for a non-profit publishing house, increasing year-over-year community engagement by 65%
- Evaluated and edited multiple art publications (book sections, magazine articles, press releases) to ensure proper style and branding.
Black & VeatchOverland Park, KS
Shared Services Administrator I/II
11.2014 - 06.2021
Job overview
- Spearheaded project documentation and requirement gathering initiatives for NY/NJ Telecom region
- Served as primary point of contact for data inquiries and client communications
- Coached 5-10 colleagues through four large-scale organizational change projects, delivering each project on time and under projected budget
- Collaborated with multi-functional teams to define project scope and coordinate strategic plans, resources, and efforts to successfully deliver projects with high accuracy
- Received Employee Recognition Award for writing content (training manuals, style guides, presentations) to standardize workflows and improve efficiency
- Managed regular stakeholder communications through status reports, memos, and PowerPoint presentations, successfully increasing client satisfaction scores by 30% in one year
- Analyzed change logs, status reports, and meeting notes in postmortem reports in order to promote quality assurance efforts and quality standards in future projects.
Starwood Hotels, IncKansas City, MO
Sales Reporting Analyst
08.2012 - 10.2014
Job overview
- Recruited to increase accuracy and efficiency of revenue reporting
- Awarded with local and regional accolades for outstanding leadership and integrated communication plan design
- Directed internal communications for a major software migration by creating toolkits, learning materials, and shared calendars for large group training delivery
- Partnered directly with Human Resources to design new techniques for handing sensitive data, then authored training manuals to coach 20-25 employees through the updated processes
- Served as primary point of contact for business clients, providing quick problem resolution and delivering excellent customer service
- Streamlined client contracts to improve accuracy and ensure proper corporate branding, resulting in a region-best 92% contract acceptance rate
- Provided support for special events by collaborating with various departments to respond directly to needs and deliver excellent customer service.
Education
University of Kansas
Master of Arts (MA) from Communication Studies
2015 - 2018 (3 years)
University Overview
- University Honors Program
- Advanced Coursework in Organizational Development, Employee Engagement
University of KansasLawrence, KS
Bachelor of Arts from English Literature
University Overview
- 2014/2015 - Dean's List
Skills
- MS Office applications (Access, Excel, Outlook, PowerPoint, Word)
- Media Relations
- Messaging and Speechwriting
- Stakeholder analysis
- Survey design
- Qualitative research
- Survey Creation
- Internal Communications
- Crisis Management
- Brand Management
Timeline
Communications Specialist
Windrose Communications
07.2021 - Current
University of Kansas
Master of Arts (MA) from Communication Studies
2015 - 2018 (3 years)
Shared Services Administrator I/II
Black & Veatch
11.2014 - 06.2021
Sales Reporting Analyst
Starwood Hotels, Inc
08.2012 - 10.2014
University of Kansas
Bachelor of Arts from English Literature
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