Summary
Overview
Work History
Education
Skills
Timeline
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Spenceretta Salmon

Easton,PA

Summary

Dedicated leader and results-oriented professional with years of experience overseeing and supporting successful projects and programs. Committed to promoting the highest standards and company values. Hard working with strong commitment, disciplined, determined, and motivated.

Overview

19
19
years of professional experience

Work History

Tier 1 & Tier 2 Technical Support

Dun & Bradstreet
03.2022 - Current
  • Provide real-time technical support to everyday internal and external users
  • Develop and maintain positive customer relationships via internal and external calls and emails
  • Investigate and review support cases for technical and troubleshooting accuracy and escalate to higher levels of support when necessary
  • Create new accounts, reset passwords, and configure access for users
  • Resolve customer complaints and concerns with strong verbal and negotiation skills.

Customer Service Advisor and Credit Advisor

Dun & Bradstreet
02.2019 - 03.2022
  • Provided accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests, and web-based inquiries from customers of Dun & Bradstreet, external customers, sales representatives, internal D&B operations, and 3rd party customers
  • Worked in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs, and delivering service to meet those needs
  • Provided subject matter expertise on vendor operations, including timely and accurate information in response to operational responsibilities including reporting and process execution to meet service level agreements
  • Effectively managed irate contacts and successfully deliver resolutions that produce high levels of customer satisfaction, all while maintaining proper documentation using Customer Relationship Management application
  • Advised new customers (entrepreneurs and business owners) about credit solutions for their business
  • Responsible for achieving weekly and monthly sales goals, while observing all compliance policies and procedures.

Administration Coordinator, College of Business & Economics

Lehigh University
01.2018 - 02.2019
  • Retrieved, organized, and summarized complex financial information using established databases in preparation for periodic and/or specialized internal and external reports
  • Regularly monitored the financial activities of departmental and college programs for completeness and accuracy, researched and reconciled discrepancies, and prepared reports
  • Managed adjunct process, including requesting recommendations for appointments, preparing appointment letters, activating/deactivating records to reflect status, processing paperwork for Payroll and Human Resources, following up on outstanding contracts, maintaining and reporting statistical information for Provost Office and Dean's Office, and serving as college contact for Provost Office regarding ACT 153 background checks
  • Managed new faculty on-boarding, including assisting in the creation of faculty Professional Development Accounts, tracking funding, preparing office space for new faculty, visitors, and adjuncts, arranging for relevant equipment (computers, printers, and accessories), and maintaining status on contract commitments
  • Assisted in the administrative coordination for IBE Program, including monitoring budget accounts, processing invoices, and creating indexes for Capstone projects on an annual basis.

District Substitute Secretary, Secretary Level IV, Secretary Level V

Plainfield Board of Education
01.2015 - 06.2017
  • Managed outlook calendar for the Principal and Vice Principal
  • Coordinated and provided support for in-house and offsite meetings
  • Coordinated complex domestic and international travel arrangements
  • Additionally, prepared travel and input expense reports and reconcile statements
  • Managed email, voicemail, and roster lists for the team as well as processing invoices
  • Initiated on-boarding/off-boarding of personnel
  • Records Coordinator: ensured compliance of records management policies
  • Reconciled and recorded school's financial transactions and completed deposit slips, endorsed checks, and made bank deposits
  • Established systems and procedures for the office as well as indirectly supervised clerical staff
  • Acted as liaison between certified staff, support staff, parents, and others in or out of district
  • Protected confidentiality of records and information about students and staff and used discretion when sharing any such information within legal confines.

Special Events and Café Manager, Programs Department

Duke Farms Foundation
06.2005 - 09.2014
  • Managed and implemented the 'Space Use Initiative,' as well as café, catering, and public visitation integration
  • Negotiated rental space with outside entities while integrating high visitation
  • Worked with organizations to identify logistical needs, developed, and monitored timelines related to all aspects of events, and ensured information is communicated with staff
  • Managed and supervised staff during events, ensuring continual process improvement and quality customer service
  • Collaborated with other managers within programs to ensure integration as needed with marketing, educational programs, and visitor engagement
  • Responsible for the implementation and continuous process improvement of Duke Farms' environmentally sustainable centralized purchasing as well as contract management for the Duke Farms Foundation (DFF)
  • Provided overall project support to several areas of Duke Farms (Program & Development, Guest Services, Design Landscapes and Natural Resource group) as well as support to the Executive Director of Duke Farms.

Education

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Diploma -

Plainfield High School
Plainfield, NJ

Skills

  • Microsoft Office Suite including (InfoPath, OneNote, Outlook, Project, Publisher, SharePoint Workspace, & Visio)
  • Adobe Products (Acrobat, Writer, Illustrator, Photoshop Elements, & Photo Deluxe)
  • Lawson, Holos, Great Plains, SubFinder, AESOP, Keynet, Safeschools, Genesis, Horizon One Source, JIRA, Dun & Bradstreet Products, ZOOM, Microsoft Teams, LOOM, SalesForce, Atlassian

Timeline

Tier 1 & Tier 2 Technical Support

Dun & Bradstreet
03.2022 - Current

Customer Service Advisor and Credit Advisor

Dun & Bradstreet
02.2019 - 03.2022

Administration Coordinator, College of Business & Economics

Lehigh University
01.2018 - 02.2019

District Substitute Secretary, Secretary Level IV, Secretary Level V

Plainfield Board of Education
01.2015 - 06.2017

Special Events and Café Manager, Programs Department

Duke Farms Foundation
06.2005 - 09.2014

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Diploma -

Plainfield High School

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