Spenceria Scott
Missouri City,TX
Summary
Detail-oriented professional with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
19
19
years of professional experience
Work History
Senior Scheduler
Houston Methodist
01.2022 - 04.2023
- Responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at DeBakey Cardiology.
- Serve as resource and trainer for less experienced and new staff.
- Pre-register patients in electronic health record (EHR)
- Obtain authorizations and verification of insurance benefits.
- Answered customer questions and fulfilled specialized client needs.
- Confirms patients’ appointments, instructs on location and directions to facility/department.
- Responds promptly to requests by staff, patients, and physicians.
- Reschedules and/or cancels appointments as needed.
Patient Access Rep/Scheduler
Dean’s Professional Services, Houston Methodist
07.2020 - 12.2021
- Register patient’s accounts
- Enter demographics for patients
- Scheduled appointments for HMPCG patients
- Keep up with gastro doctor schedule for procedures
- Schedule procedures & follow-up visit for gastro patients
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Coding/Chart Auditor
Syllogistic Health
01.2019 - 07.2020
- Perform chart audits
- Check for missing documentation
- Assign CPT, HCPCS, ICD-10-CM
- Extract relevant information from patient records
- Ensure compliance with medical coding policies and guidelines
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
Private Duty
Demirah Gonzales
11.2018 - 09.2019
- Vitals, O2 saturation
- Nursing services
- Administer dressings
- Transfer from bed to chair
- Sit with patient in hospital
- Administer oxygen when needed
- Assist with bathing, dressing, grooming and toileting
- Provide companionship and some light housekeeping
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Medical Assistant / Sitter
Dean’s Professional Services, Staffing
07.2018 - 11.2018
- Vitals, rooming, and EKG’s
- Sit with patients in the hospital
- Phones, Filing, checking patients in and out as needed
- Triaged calls, prescription refills, and patient education
- Requested records from the hospitals and Providers
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
Medical Assistant / Front and Back Office
UT Physicians - EP Heart
01.2018 - 06.2018
- Vitals, rooming, and EKG’s
- Phones, Filing, checking patients in and out as needed
- Triaged calls, prescription refills, and patient education
- Requested records from the hospitals and Providers
- Connected 24-HR Holter monitors & event monitors for patient testing
Medical Floater
Memorial Hermann Premier Staffing
06.2006 - 04.2018
- Phones, filing, medical records, and document scanning
- Checked patients in and out
- Followed up with patients after surgery
- Entered demographics for patients
- Registered patients for procedures
- Checked patients in for appointments
- Scheduled patients for therapy appointments
- Collected payments for services rendered
- Overhead Paging of Emergency Codes
- Cashed out with cashier at the end of the day
- Scheduled patient wound care appointments
- Opened and created accounts in Health Quest & One Rev
- Posited orders for Hospice and Home Health Patients Coordinator
- Insurance Verification, posted payments, and posted patient charge
- Granted access to users for different applications to perform job duties
- Hospital Coding/Transcriptionist for Non-Invasive Pediatric Cardiology using ICD-9 and CPT
- Hospital Coding/Transcriptionist for Non-Invasive Adult Nuclear Stress using ICD-9 and CPT
- Prepared charts including reviewing account to confirm physician orders has been received and insurance benefits have been verified
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
Billing Clerk/Scheduler/Receptionist/Medical Assistant
SW Doctors
01.2004 - 06.2006
- Insurance Verification
- Calling on denied EOB
- Make appointments for patients
- Billing and Coding for clinics and facilities
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Education
Diploma - Medical Business Specialist (Medical Billing & Coding
Texas School of Business
Houston, TX2003
Skills
- Epic
- Athena
- HealthQuest
- Medical Terminology
- Customer Satisfaction
- Electronic Health Records Systems
- Team Leadership
- Diagnostic Codes
- Payment Processing
- Patient Registration
- Insurance Verification
- Multi-Line Telephone Systems
Timeline
Senior Scheduler
Houston Methodist
01.2022 - 04.2023
Patient Access Rep/Scheduler
Dean’s Professional Services, Houston Methodist
07.2020 - 12.2021
Coding/Chart Auditor
Syllogistic Health
01.2019 - 07.2020
Private Duty
Demirah Gonzales
11.2018 - 09.2019
Medical Assistant / Sitter
Dean’s Professional Services, Staffing
07.2018 - 11.2018
Medical Assistant / Front and Back Office
UT Physicians - EP Heart
01.2018 - 06.2018
Medical Floater
Memorial Hermann Premier Staffing
06.2006 - 04.2018
Billing Clerk/Scheduler/Receptionist/Medical Assistant
SW Doctors
01.2004 - 06.2006
Diploma - Medical Business Specialist (Medical Billing & Coding
Texas School of Business
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