Summary
Overview
Work History
Education
Skills
Timeline
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Spencer (Jessica) Cooper

Oklahoma City,Oklahoma

Summary

Dedicated and driven individual embracing each day as an opportunity to demonstrate potential for growth and excellence. Unwavering commitment to personal development fuels and the pursuit of success. Consistently challenging oneself, eagerly seeking new knowledge and pushing boundaries of capabilities. Maintaining a strong work ethic, determined to excel in all endeavors.

Overview

4
4
years of professional experience

Work History

Store Manager

Hatworld (Lids)
05.2021 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Operated and maintained the embroidery machine to offer customers an enhanced extra service to maximize profits and sales.

Retail Wireless Consultant

US Cellular
06.2020 - 12.2020
  • Sales of phone/ phone accessories
  • Manage customer accounts
  • Perform credit checks and activations
  • Keep up to date with customers and call them weekly to ensure service is well
  • Directly fulfill items
  • Open and close the store, managing deposits and inventory
  • Work with a point of sale system and also a specific system for activating phones/ managing accounts
  • Inventory checks and stocking
  • Maneuvering between multiple applications at one time on the computer
  • Note taking
  • Customer service.

Warehouse Associate / Sales Representative, Customer Service

Perfect Vape / Beck Services
02.2019 - 06.2020
  • Pull, pack and ship orders
  • Work with USPS, UPS, FedEx and other shipping companies to ship out orders
  • Check orders to ensure accuracy
  • Create labels in order to ship packages
  • Unload trucks for inventory
  • Inventory count
  • Opening warehouse
  • Sales/, :
  • Calling customers everyday to make orders
  • Calling new customers to bring in clients
  • Correcting orders if any inaccuracies occur
  • Providing tracking information for packages
  • Managing Accounts
  • Emails and phone calls daily.

Education

High School Diploma -

US Grant High School
City, Oklahoma
May. 2014

Skills

  • Handling Stress
  • Lifting/ Heavy Moving
  • Typing 90 WPM
  • Time Management
  • Organization
  • Money Handling
  • Computer Applications
  • Customer Service
  • Store operations
  • Multitasking and organization
  • Customer relations
  • Outstanding communication skills
  • Friendly and positive
  • Team leadership and coaching

Timeline

Store Manager

Hatworld (Lids)
05.2021 - 08.2023

Retail Wireless Consultant

US Cellular
06.2020 - 12.2020

Warehouse Associate / Sales Representative, Customer Service

Perfect Vape / Beck Services
02.2019 - 06.2020

High School Diploma -

US Grant High School

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Spencer (Jessica) Cooper