Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Spenser Knox

San Diego,CA

Summary

Passionate skin care expert with half a decade in the skin care field. Well versed in product formulas and ingredients ranging from daily care to acne treatments and mature skin care. Years of on-boarding and providing hands-on training prescribing formulas for specific clients needs. Focused on addressing individual client needs through long-term relationships. Currently developing education to enhance professional knowledge and approach to skin health as a future Licensed Esthetician. Focused on integrating functional daily practices alongside regular treatments for the health of the skin and well-being.

Overview

7
7
years of professional experience

Work History

Facial Therapist/Consultant

Aesop LLC
La Jolla, California
11.2017 - Current
  • Established compassionate and caring relationships with clients over four years
  • In depth product knowledge of specific ingredient benefits, sources and uses of over 100 products
  • Prescribed customized skin care regimens daily to meet client needs based on evaluation of skin type, environment, preferences and needs
  • Performed assessments during each client visit to determine progress according to their goals
  • Spread brand awareness through local partnerships and amenities accounts
  • Carried out day-day-day duties accurately and efficiently
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Met store and personal KPI goals for campaigns and personal yearly objectives for KPIs, planet and people goals
  • Hosted private events with local businesses and public events within store location for customers
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Virtual Merchandising Advocate

Aesop LLC
La Jolla, CA
05.2021 - Current
  • Implemented over 10 merchandising initiatives, campaign installations and overseeing general VM maintenance for store
  • Direct point of contact for Head Office VM team
  • Established understanding of Visual Merchandising at Aesop and underlining aesthetic and display principles of brand
  • Increased product sequencing expertise of store and strong visual presentations to heighten brand messaging and effective storytelling across each touch point
  • Aptitude to follow instruction and uphold Aesop’s VM vision
  • Communicate through ‘Teams’ to provide feedback, uploading photos and videos of product/campaign set-ups etc.
  • Improved operations through consistent hard work and dedication

Senior Facial Therapist/Assistant Manager

Aesop LLC
La Jolla, CA
09.2018 - 09.2020
  • Aided in opening second location Aesop Fashion Valley in 2019
  • Interim Manager at Aesop Fashion Valley for first month of opening
  • Trained/on-boarded, supervised and evaluated over 20 staff alongside manager, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Managed banking.
  • Attained expert level of product knowledge, becoming go-to person for new hires and Facial Therapists/Consultants
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Direct contact for customer and store employees when store manager was not schedules or available
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed front and back stock inventory alongside store manager
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings

Education

No Degree - Counseling Psychology

Mira Costa College
Oceanside

License - Esthetician/Skin Care Specialist

Bellus Academy - Chula Vista, CA
Chula Vista, CA
06.2022

Skills

  • Professional Facials
  • Back Facials
  • Natural face lift/ Facial lymphatic drainage
  • Lash Lifts
  • Brow Lamination
  • Expert product and ingredient knowledge
  • People-oriented
  • Product sales

Timeline

Virtual Merchandising Advocate

Aesop LLC
05.2021 - Current

Senior Facial Therapist/Assistant Manager

Aesop LLC
09.2018 - 09.2020

Facial Therapist/Consultant

Aesop LLC
11.2017 - Current

No Degree - Counseling Psychology

Mira Costa College

License - Esthetician/Skin Care Specialist

Bellus Academy - Chula Vista, CA

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Spenser Knox