Spenser Williams
Winter Garden,FL
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Company
09.2023 - Current
- Enhanced guest experience by providing world-class customer service to guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Increased overall park efficiency by cross-training in multiple roles within the Attractions department.
Intern
Premiere Stages At Kean University
06.2023 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the theatre industry, applying learned concepts directly to relevant work situations.
- Acquired hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Theatre Usher
Kean Stage
09.2021 - 09.2023
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Box Office Attendant
Kean Stage
09.2022 - 08.2023
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Balanced daily cash drawers, ensuring accurate financial reporting and accountability.
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
Orientation Leader
Kean University
07.2019 - 09.2022
- Enhanced student orientation experience by organizing interactive activities and icebreakers and providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
Dormitory Resident Assistant
Kean University
01.2021 - 04.2021
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Conducted regular floor meetings to update residents on important information about their housing experience.
- Promoted academic success by connecting residents with relevant campus resources and study groups.
Education
Bachelor of Arts - Theatre
Kean University
Union, NJ05.2023
Skills
Performance under pressure
Exceptional communication
Conflict Management
Customer Service
Timeline
Attractions Cast Member
Walt Disney World Company
09.2023 - Current
Intern
Premiere Stages At Kean University
06.2023 - 08.2024
Box Office Attendant
Kean Stage
09.2022 - 08.2023
Theatre Usher
Kean Stage
09.2021 - 09.2023
Dormitory Resident Assistant
Kean University
01.2021 - 04.2021
Orientation Leader
Kean University
07.2019 - 09.2022
Bachelor of Arts - Theatre
Kean University
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