Speraldina Rosenatha Paul
Jacksonville,Florida
Summary
Proven leader and quick learner, adept at enhancing customer satisfaction and streamlining warehouse operations, evidenced by surpassing productivity goals at Amazon. Skilled in problem-solving and communication, my collaborative efforts led to significant improvements in order accuracy and team efficiency, achieving a notable increase in customer service ratings.
Overview
2
2
years of professional experience
Work History
Picker Packer
Ulta
10.2024 - 01.2025
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Prepared and checked outbound shipments for accuracy.
- Transported merchandise pallets to move in warehouse.
- Stocked designated items on shelves, end caps and displays.
- Recorded daily activities for inventory control.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves to match planogram images and instructions.
- Received new stock and input values into computer system.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
Customer Service Representative
Walmart
08.2023 - 09.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
Picker Packer
Amazon
09.2023 - 12.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Recorded daily activities for inventory control.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Managed timely and effective replacement of damaged or missing products.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Pre-assembled containers to be easily selected by packing associates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Interacted with guests in friendly and knowledgeable way.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Completed inventory accounts to keep records current and promote accurate ordering.
Order Filler
Chipotle
05.2023 - 08.2023
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma - Science Education
College Coeur Immaculee De Marie
Haiti10.2020
Skills
Problem solving
Communication
Quick learner
Leadership
Conflict resolution
Negotiations skills
Patience
Trustworthiness
Empathy
Active listening
Collaboration
Customer service skills
Teamwork
Networking
Responsive body language
Languages
English, French, Creole, Spanish
Native or Bilingual
Timeline
Picker Packer
Ulta
10.2024 - 01.2025
Picker Packer
Amazon
09.2023 - 12.2023
Customer Service Representative
Walmart
08.2023 - 09.2024
Order Filler
Chipotle
05.2023 - 08.2023
High School Diploma - Science Education
College Coeur Immaculee De Marie
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