Speshal Farmer
Evansville,IN
Overview
15
15
years of professional experience
Work History
Customer Service Representative
CenterPoint
10.2022 - 12.2022
- Handled customer complaints with professionalism, fostering positive relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Property Manager
Brooklyn Place Apartment
08.2020 - 12.2020
- Advertise units and negotiate lease terms
- Perform tenant screenings
- Act as liaison between tenants and property owners
- Collect rent on a monthly basis and handle late payments in a timely manner
- Maintain property by addressing tenant complaints, completing repairs, contracting landscaping and snow removal companies and enforcing rules of occupancy
- Coordinate maintenance schedule with Maintenance Coordinator
- Create, mentor and manage a cohesive property maintenance team
- Preparing budget for the month
- Evictions
- Negotiate contacts with vendors
- Working from RealPage and Bluemoon
- Fair housing certified
Assistant Community Manager
Embassy Management, llc.
03.2016 - 12.2018
- Calls, screening and process applications, rent payment, organizing files.
Advanced Technical Support
AT&T
03.2015 - 03.2016
- Inbound call center, 10-30 calls a day iPhone technical support, using two monitors,
- Working out of 2-5 programs, certified iPhone specialist, troubleshooting and billing
- Mentored junior engineers, sharing expertise in advanced technical support methodologies.
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
CNA - Certified Nursing Assistant
Golden Living Center-Brentwood
01.2013 - 01.2015
Phlebotomist
Octapharma Plasma, Inc.
01.2009 - 01.2011
Medical Screenee
Octapharma Plasma, Inc.
01.2009 - 01.2011
Direct Care Professional
Southern Indiana Resource Solutions
01.2008 - 01.2009
Education
No Degree -
Ivy Tech Community College
Evansville, INHigh School - General Studies
Bosse High School
Evansville, IN05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
Timeline
Customer Service Representative
CenterPoint
10.2022 - 12.2022
Property Manager
Brooklyn Place Apartment
08.2020 - 12.2020
Assistant Community Manager
Embassy Management, llc.
03.2016 - 12.2018
Advanced Technical Support
AT&T
03.2015 - 03.2016
CNA - Certified Nursing Assistant
Golden Living Center-Brentwood
01.2013 - 01.2015
Phlebotomist
Octapharma Plasma, Inc.
01.2009 - 01.2011
Medical Screenee
Octapharma Plasma, Inc.
01.2009 - 01.2011
Direct Care Professional
Southern Indiana Resource Solutions
01.2008 - 01.2009
No Degree -
Ivy Tech Community College
High School - General Studies
Bosse High School
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