SPHIWE JERE
Dallas,TX
Summary
Experienced front desk receptionist with a strong background in medical office administration, seeking a position at a dynamic healthcare facility. Detail-oriented and professional, brings excellent communication skills and a proven track record of delivering exceptional customer service in a medical setting. Focuses on providing personalized care and ensuring efficient operations, dedicated to creating a positive and welcoming environment for patients and staff alike.
Overview
2
2
years of professional experience
Work History
Special Needs Caregiver
Charlin Health Services
- Perform ADL CARE such as bathing, grooming, toileting, eating, and moving
- Turning or moving patients
- Gathering medical supplies
- Grooming patients by brushing their hair, teeth, shaving them
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate.
PHC Supervisor
US HOME HEALTH CARE
- Supervise 50 Attendants and Their Patients
- Data Entry
- Medical Billing
- Assist with payroll by approving time for the attendants
- Prepare for audits
- Assists with the hiring process in Medicaid Dept
- Do the scheduling in the Medicaid Dept
- Answer multiple line phone and transfer calls accordingly
- Assessed staffing needs for each project based on workloads, resources, and timelines
- Developed strategies to improve efficiency and effectiveness of services provided by the PHC team
- Analyzed data from various sources to identify trends or problems in the PHC program
- Facilitated a collaborative working environment that fostered cooperation among all departments involved in the PHC process
- Demonstrated strong leadership skills in directing staff and setting performance expectations
- Maintained effective communication between staff, clients, and other stakeholders
- Monitored daily operations of the PHC program to ensure quality standards are met
- Provided training and guidance to staff on proper implementation of protocols
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Conducted recruitment, hiring, and training of personnel.
Clinical Receptionist and Administrator
Baird Family Physcian
01.2023 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Data entry
- Filing
- Insurance verification
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Answered questions about organization and provided callers with address, directions, and other information
- Assisted in resolving customer complaints and disputes
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Processed payment transactions for cash, checks, and credit and debit cards.
Education
Medical Assisting -
CHCP
Dallas, TX05.2014
Skills
- English
- Detail-oriented and experienced front desk receptionist with a background in medical office administration seeking a position at a dynamic healthcare facility
- Professional and friendly individual with strong communication skills and a proven track record of providing excellent customer service in a medical setting
- Sales Supervising Experience
- Payroll Interviewing
- Leadership Customer service
- Medical Records Medical Terminology ICD-10 Medical Scheduling Languages Sorting and Labeling
- Time Management MultiLine Telephone Systems Customer Assistance Meeting Arrangements
- Packaging and Mail Receiving Office Management
- Front desk Customer service Typing Medical office experience Medical terminology Home health Medical receptionist Analysis skills Sales Cold calling Supervising experience Documentation review Marketing Salesforce
Timeline
Clinical Receptionist and Administrator
Baird Family Physcian
01.2023 - Current
Special Needs Caregiver
Charlin Health Services
PHC Supervisor
US HOME HEALTH CARE
Medical Assisting -
CHCP
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