Summary
Work History
Education
Skills
Languages
Timeline
Generic

SPHIWE RICHARD MHLANGA

Spring Valley

Summary

Dynamic PSH Case Manager at Path with expertise in crisis intervention and client advocacy. Proven ability to develop effective service plans and coordinate resources, enhancing client outcomes. I am skilled in documentation management and empathic communication, fostering trust and collaboration. Committed to maintaining HIPAA compliance while delivering compassionate support to individuals facing mental health challenges, Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skill in needs assessment, are plan development, and client advocacy. Excell at communication, problem solving, and time management to effectively support clients in achieving wellness goals.

Work History

PSH Case Manager

Path
San Diego
  • Educated clients about mental health conditions, medication and self-care techniques.
  • Maintain accurate case records and documentation according to agency guidelines.
  • Provided referrals to appropriate health care providers or community resources.
  • Assessed clients’ needs, developed service plans and monitored progress towards goals.
  • Conducted home visits to assess the safety of the living environment for clients.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Counseled clients on available resources within the community that could help their needs.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Organized group activities to provide socialization opportunities for clients.
  • Monitored client progress through regular follow-up contacts.
  • Adhered to ethnical principles and standards to protect clients’ information.
  • Maintained up-to-date case records with case activity status.
  • Monitored and kept meticulous records of patient treatment plans and response of patient mediation.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.

Residential Coordinator

Path
San Diego
  • Provided support to residents in crisis situations, advocating their needs.
  • Organized and facilitated recreational and educational activities for residents.
  • Ensured that all paperwork was completed accurately according to established guidelines.
  • Participated in staff meetings to review current policies, procedures, and best practices.
  • Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
  • Served as a role model for appropriate behavior and attitude by modelling respectful communication techniques.
  • Provided transportation services for residents when needed.
  • Assisted in resolving conflicts between residents by providing constructed guidance and support.
  • Coordinated events for the purpose of providing socialization opportunities for residents.
  • Always maintained confidentiality of client information according to HIPAA regulations.
  • Responded promptly to any emergency situations that arose within the facility.
  • Worked closely with case managers to support and reinforce clients’ service plan, maintained ongoing communication on client progress and accompanied clients to key events.
  • Respond to crisis situations quickly to maintain calm and immediately determine level of assistance needs.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.

Shelter Attendant

San Diego Rescue Mission
San Diego
  • Monitored facility security cameras on a regular basis ensure safety protocols are being followed.
  • Responded promptly to resident complaints and ensured their comfort during their stay.
  • Provided support to residents by helping them complete paperwork or providing access to resources.
  • Assisted in preparing meals for residents according to dietary specifications.
  • Ensured all areas of the shelter were cleaned and always organized.
  • Answered phone calls and emails from potential residents inquiring about the service offered by the shelter.
  • Adhered to health regulations when handling food items for meal preparation.
  • Greeted and assisted guests with check-in and check-out procedures.
  • Distributed medications according to instruction provided by healthcare professionals.

Peer Support Specialist

Path
San Diego
  • Attended training focused on best practices for working with individuals experiencing mental health.
  • Maintained accurate records of client progress using electronic medical record system.
  • Participated in weekly team meetings to discuss cases and develop treatment plans.
  • Assisted with administrative tasks such as scheduling appointments or updating contact information.
  • Provided crisis intervention services to individuals in need of mental and emotional support.
  • Monitored client activities to assess the effectiveness of treatment plans.
  • Actively listened and responded emphatically when interacting with clients.
  • Developed positive relationships with clients by providing a safe, supportive environment.
  • Educated clients on available community resources that could enhance quality of life.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Instilled hope by promoting positive self-disclosure and actively listening to clients’ needs.
  • Helped individuals overcome harmful drug and alcohol addictions.
  • Transported individuals safely to support meetings and medical appointments.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community.
  • Responded to crisis situations when severe mental health and behavioral issues arose.

Education

Criminal Justice -

San Diego City College
San Diego, Ca

Skills

  • Case Management
  • Report writing
  • Crisis Intervention
  • Case management tracking
  • Conflict resolution
  • Documentation Proficiency
  • Documentation management
  • Recourse allocation
  • Project management
  • Email and telephone etiquette
  • Effective communication
  • Empathy and compassion
  • Client advocacy
  • HIPAA compliance
  • Team collaboration
  • Patient assessments
  • Resource coordination
  • Performance tracking
  • Organization and multitasking
  • Problem-solving
  • Intervention plans
  • Annual Case reviews
  • Care coordination
  • Staff Education and training

Languages

  • English, Professional
  • Nine South African Languages, Professional

Timeline

PSH Case Manager

Path

Residential Coordinator

Path

Shelter Attendant

San Diego Rescue Mission

Peer Support Specialist

Path

Criminal Justice -

San Diego City College

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