Sphontia Mitchell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Production Worker
Templar Collective
11.2023 - Current
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Improved product quality by conducting regular inspections and addressing any issues promptly.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Boosted workplace safety through adherence to company policies and procedures, resulting in a decrease in accidents.
- Increased production efficiency by maintaining optimal equipment functionality and performing routine maintenance tasks.
- Supported inventory management by accurately tracking materials and ensuring availability for upcoming production runs.
- Assisted in training new employees, sharing expertise on best practices for optimal performance within the production environment.
Cannabis Compliance Production Lead
Goldkine
03.2021 - 09.2023
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Increased overall product quality by closely monitoring production processes and providing constructive feedback.
- Coordinated with other departments for seamless integration of cross-functional tasks, resulting in smoother operations.
- Implemented cost-saving measures that reduced overhead expenses without compromising on product quality or employee satisfaction.
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
- Ensured compliance with all relevant industry regulations, maintaining detailed documentation for audit purposes.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Monitored equipment performance, coordinating regular maintenance checks and repairs to minimize unplanned downtime events.
- Optimized workflow design through careful analysis of manufacturing processes, resulting in more efficient use of resources and personnel allocation.
- Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Handled production line documentation for waste, downtime and output.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Contributed to continuous improvement and lean initiatives by implementing directives.
- Organized regular production line cleaning and sanitation to prevent contamination and consumer illnesses.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
Front Desk Cashier
Kroger
06.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
Stow/Picker
Amazon Distribution Center
03.2020 - 06.2020
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Ensured accurate inventory control through meticulous documentation and timely reporting of discrepancies.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Streamlined the order picking process by implementing effective storage organization techniques for easy product retrieval.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Assisted with training new hires on warehouse policies, safety protocols, and best practices for order picking tasks.
- Reduced material handling time by using pallet jacks, forklifts, and other equipment in accordance with safety regulations.
- Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
- Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
- Supported continuous improvement initiatives by providing feedback on existing processes and suggesting potential areas for optimization.
- Coordinated with shipping department to promptly address any delays or discrepancies in outbound deliveries.
- Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
Manager
Wendy's
05.2019 - 03.2020
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Collaborated with restaurant management to develop marketing strategies that increased foot traffic during slow periods.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.
Material Data Entry
Global Exhibitions Services(GES)
01.2017 - 06.2019
- Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined office operations for increased efficiency with effective communication, task prioritization, and time management.
- Developed strong relationships with clients, resulting in long-term partnerships and repeat business.
- Enhanced team productivity by implementing new project management tools and strategies.
- Managed budgets effectively to optimize resource allocation and maintain a healthy financial position.
- Collaborated with cross-functional teams to achieve company objectives and drive overall performance improvements.
- Ensured compliance with industry regulations by establishing internal controls and monitoring practices.
- Cultivated a culture of continuous improvement through regular performance evaluations feedback discussions.
- Helped monitor customer and competitor activity and industry trends.
- Participated in regular status and strategy meetings with customers' senior management to understand and meet needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Helped support business growth by disseminating information that favorably promoted organization products and services.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
Appleone Employment Agency
01.2017 - 04.2017
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Streamlined office operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
Education
College Prep -
Jared W. Finney
Detroit, MI01.2006
Skills
- Over 17 years of Customer service and problem solving skills Proficient in billing and coding Great at making sure deadlines are met in a timely manner
- Proficient in Microsoft Office, Word, Excel and PowerPoint Great in public speaking Great team player No problem with working by myself
- Fully Knowledgeable in most computer and register software and operating systems
- Positive and Friendly
- Willingness to Lead
- Interpersonal Communication
- Order Fulfillment
- Service Recommendations
- Administrative Support
References
References available upon request.
Timeline
Production Worker
Templar Collective
11.2023 - Current
Cannabis Compliance Production Lead
Goldkine
03.2021 - 09.2023
Front Desk Cashier
Kroger
06.2020 - 02.2021
Stow/Picker
Amazon Distribution Center
03.2020 - 06.2020
Manager
Wendy's
05.2019 - 03.2020
Material Data Entry
Global Exhibitions Services(GES)
01.2017 - 06.2019
Customer Service Representative
Appleone Employment Agency
01.2017 - 04.2017
College Prep -
Jared W. Finney
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