Phylicia Stubblefield
Houston
Summary
Public health professional with a background in patient support, health education, and healthcare policies, seeking to transition into a Clinical Research Associate (CRA) role. Skilled in data collection, health communication, and ensuring compliance with research protocols and ethical standards. Certified Health Education Specialist (CHES) with expertise in assessing health needs, implementing interventions, and evaluating health programs, aligning with public health research and clinical trial processes. Proficient in medical documentation, HIPAA compliance, and research methodologies, with a strong eye for accuracy and protocol adherence. Holds a Master’s in Public Health (MPH) and is passionate about contributing to research that improves health outcomes and advances medical knowledge.
Overview
14
14
years of professional experience
Work History
Patient Care Advocate
Cigna (Express Scripts)
08.2024 - Current
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Work to research and resolve problems in a timely manner
- Assist members in understanding and maximizing the use of their pharmacy distribution program
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
Patient Care Advocate
Everise (WellCare & United Health Care Contractor)
11.2022 - 08.2025
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Educated Members on Medicare Advantage Prescription Drug (MAPD) plans, stand-alone Prescription Drug Plans (PDP), and Retiree Plans to eligible beneficiaries, ensuring they receive comprehensive coverage tailored to their healthcare needs
- Coordinates the responsibilities of selling Medicare plans with delivering high-quality customer service while striving to ensure that beneficiaries have a clear understanding of their health plan
Prescription Drug Plan Customer Advocate
Conduent (Centerwell Pharmacy Contractor)
11.2021 - Current
- Connected Medicare older adults and those with physical disabilities and their family caregivers with the information, resources and services they need
- Enhanced customer satisfaction by addressing and resolving inquiries promptly.
- Managed to respond to over 100+ daily office calls within 1 day involving refilling orders, claim testing, insurance verification and benefit information regarding health care and pharmaceutical needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Public Health Program Evaluation Consultant
U.R.A. Resource Center, LLC
08.2020 - Current
- Evaluation consultant is responsible for serving as the Program Evaluation Team Lead to the Principal Consultant of U.R.A
- Resource Center, LLC established January 2017 and headquartered in Conway, Arkansas
- The public health consulting firm specializes in creative/technical writing, public speaking, and research/data analysis product and service offerings
- The mission of the practice is to Utilize Research for Access in improving the health status and quality of life of all mankind
- Business insight is used in leveraging online software and tools to improve the quality of life throughout Arkansas and abroad
- There are six core achievements for the URA Resource Center, LLC founder and team:
- Serving as a resource person to over 600+ international clients, 9 BS and MPH interns and 28 mentees by offering valuable career resources (i.e., curriculum vitae, resume and cover letters), job search listings and tips, mentorship advice, job interview preparation sessions via Zoom, and quality training programs focused on public health standards and evidence-based practices
- Evaluates the Think Like a Health Educator (TLHE) program e-course which has assisted over 50+ aspiring and currently Certified Health Education Specialist (CHES) clients through the, CHES Exam Study Tips app for Android and Apple phone users and Ch.11 of the Tools for Career Success: 101 Answers to FAQs about Public Health book
- The TLHE CHES exam pass rate is 83% compared to the 63% national NCHEC pass rate
- Assists with the active development of an active and engaged network of over ~6,000 community members, students, emerging and seasoned professionals on LinkedIn, Instagram, Twitter, YouTube and Facebook
- Popular topics include career success planning, salary negotiations and business development
- Sub-contracting over twenty (20+) paid projects to URA Resource Center, LLC consultants with special skills in writing, public speaking and research/data analysis
Sales Representative / Cashier
Walmart
08.2020 - Current
- The sales representative / cashier is responsible for customer service, new sales program and adhering to policies and procedures set forth by the Walmart regional office
- The sales position encompasses the integration of marketing Walmart online as well as in store products and services (i.e., special promotional events, retail business advertisements, and internal corporate products/services) designed to penetrate and strengthen awareness in targeted Sacramento markets
- Served as liaison between internal Walmart staff and external customer base to streamline the selection, dispensing planning, coordination and evaluation of customer store requests for products selected using the online application
- Earned employee of the month for consistently stocking inventory demonstrating high quality professionalism, leadership, and communication with customers, management, internal departments, vendors, and prospective customers resulting in additional revenue generation
- Managed to generate over $5,000 in revenue within 1 day and provided strategic direction in exceeding the monthly sales goal
Licensed Medicare Sales Agent
Spring Venture Group
05.2021 - 10.2021
- Licensed Medicare Sales Agent is responsible for overall administration and management of requests for the Medicare program
- Utilize Spring Venture Group computer systems to track, analyze, and monitor requests for documentation and technical assistance with program administration
- Serve as liaison and lead support, planner and coordinator for client policies and practices
- Led and coordinated technical assistance and processing requests for over 60+ Medicare Education requests per day
- Coaching a staff of 10+ providers responsible for on-going communication with clients based on agency computer systems technical processes and procedures
- Encouraged supportive client-staff relationships to sustain efforts focused on a positive image of the office and its' Medicare sales program and services
Customer Service Representative
Intuitive Solutions
01.2013 - 08.2014
- Customer Service Representative and brand ambassador responsible for patient engagement and program administration
- Role requires ongoing communication with patients, care givers and providers through (email, meeting scribe, payroll, fax referrals, phone scripting)
- Consultations with patients, providers, caregivers, families and healthcare staff regarding patient education, scheduled meetings and evaluation of health status for health care services and prescription benefit processing
- Contributed to the creation of patient education, presentations, and materials
- Collaborate with 10+ customer service representatives and 2 primary care medical professionals to coordinate inner-office activities based on departmental-wide protocol and departmental needs
- Serve as a spokesperson while sharing call center process and procedures to patients for the prevention of delayed benefit application and penalties
- Coordinate patient appointments/intake of new patient application and ongoing communication and engagement using health education / promotion communication strategies
Environmental Health Sanitarian Specialist
Aramark
05.2011 - 08.2014
- The Environmental Health Sanitarian Specialist is responsible for the provision technical assistance for the implementation of hospital campus cleaning and sanitation protocol and procedures based on Aramark headquarter guidelines
- Responsible for advanced stocking, ordering, customer service and inventory of OSHA compliant chemical cleaning solutions and supply resources to ensure a safe and healthy working environment for workers and campus visitors
- Advanced knowledge of interpersonal work relationships and reducing customer complaints regarding cleaning service and selection of chemical products which reduce allergic reactions
- Performed inspections after receiving inventory and ensuring items were properly stored, FIFO (first-in first out) method, and sanitation and safety procedures to prevent Aramark liabilities
- Performed daily discharge cleaning of patient rooms, public areas and hospital campus serving over 300+ patrons per week
- Reviewed Aramark policies and procedures for excellence in customer service and satisfaction necessary for overall improvement
- Assisted in tracking, inspection and storage of supplies, products and requests for cleaning services to assist with generating over $500,000 annually for campus contract
- Coached and supervised team of 3 to 4 staff by providing training, scheduling work hours and troubleshooting conflicts with campus staff, faculty, students and visitors
Education
Master of Science - Public Health
Grand Canyon University
Phoenix03-2024
Bachelor of Science - Public Health
California State University, Sacramento
Sacramento, CA01-2021
Skills
- Multitasking
- Patient care
- First aid and safety
- Organizational skills
Timeline
Patient Care Advocate
Cigna (Express Scripts)
08.2024 - Current
Patient Care Advocate
Everise (WellCare & United Health Care Contractor)
11.2022 - 08.2025
Prescription Drug Plan Customer Advocate
Conduent (Centerwell Pharmacy Contractor)
11.2021 - Current
Licensed Medicare Sales Agent
Spring Venture Group
05.2021 - 10.2021
Public Health Program Evaluation Consultant
U.R.A. Resource Center, LLC
08.2020 - Current
Sales Representative / Cashier
Walmart
08.2020 - Current
Customer Service Representative
Intuitive Solutions
01.2013 - 08.2014
Environmental Health Sanitarian Specialist
Aramark
05.2011 - 08.2014
Master of Science - Public Health
Grand Canyon University
Bachelor of Science - Public Health
California State University, Sacramento
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