Xialeemar Prades
Alexandria,VA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Dependable and quick-learning team player with effective communication and organization skills. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Sales Associate
Marshall Retail Group
DCA (Ronald Reagan Airport)
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Store Clerk
Heber Market and Cafe
Falls Church, VA
11.2023 - 05.2024
- Verified that all pricing was accurate before putting items out for sale
- Assisted customers with locating items in the store, and answered questions about products and prices
- Conducted regular inventories to ensure adequate stock levels were maintained at all times
- Ensured compliance with all safety regulations while handling merchandise
- Operated cash registers to process customer payments, and handled returns and exchanges of merchandise
Food Service Staff
Raising Cane's Restaurants
Wasilla, AK
12.2022 - 04.2023
- Provided excellent customer service in order to fulfill customer's requests and answer questions regarding menu items
- Maintained clean and organized workspaces to maximize productivity and food safety
- Ensured all orders were prepared up to Raising Cane's standards and worked in various areas of the restaurant
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods
- Prepared and served various food and drink items to customer specifications in fast-paced environments
Education
No Degree -
Coastal Medical Training
Online07-2025
High School Diploma -
Raven Home School
Wasilla, AK05-2023
Skills
- Excellent Communication Skills
- Customer Service
- Time Management
- Computer Proficiency
- Adaptability
- Problem-Solving
- Multi-tasking Skills
- Teamwork and collaboration
- Multi-tasking strength
Contacts
- Jenny Heesch, 907-231-9031
- Zaira Del Rosario, 571-364-9651
Languages
English
Tagalog
Full Professional
Timeline
Sales Associate
Marshall Retail Group
08.2024 - Current
Store Clerk
Heber Market and Cafe
11.2023 - 05.2024
Food Service Staff
Raising Cane's Restaurants
12.2022 - 04.2023
No Degree -
Coastal Medical Training
High School Diploma -
Raven Home School