Spirit Bolden
Tempe,AZ
Summary
A motivated service worker with exceptional problem solving skills, dependable communication abilities and an extensive customer service background. A fast learner and adapter to new challenges. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista
Dutch Bros Coffee Shop
09.2023 - Current
- Working in a fast-paced environment while still ensuring customer satisfaction
- Effectively communicating among faculty, maintaining fluidity
- Serving products with extreme attention to detail, beyond customer expectations
- Excellent customer communication, with a focus on a strictly positive customer experience
- Coordinating schedules and positions among faculty
- Training and experience in de-escalation and conflict management
- Maintain a clean, organized work environment that goes beyond company standards
- Calculate and distribute cash tips between faculty
- Following strict procedures involving security, cash, safety, and inventory
- Excellent personal time management skills, and experience delegating tasks among team members
- Knowledgeable on POS software functionality.
Barista
Starbucks Coffee Shop
06.2019 - 09.2023
- Providing effective customer service, while still upholding company values
- Paying extra attention to detail, while crafting quality handmade beverages
- Performing tasking (cleaning, customer interaction, and restocking) in an efficient routine
- Knowledge of standard health and safety procedures
- Quickly adjusting to constant new additions or recipe changes involving products on the menu
- Ability to work multiple positions when faced with high customer traffic
- Qualified to train new or transferred baristas
- Excellent conflict management skills
- Arranging displays and drawing signs relating to seasonal merchandise set up
- Calculating the weekly tip rate and distributing tips for workers in the store.
Counter Staff/Server
Chopshop Co.
09.2021 - 01.2022
- Handled cash only transactions at the register
- Consistently walked new customers through the menu
- Handcrafted shakes, juices, and acai bowls
- Flexed as a food runner
- Familiar with a variety of orders: catering, 3rd party, delivery, and dine-in
- Prepped fresh batches of fruits and vegetables daily.
Counter Staff
Barro's Pizza
03.2018 - 10.2018
- Greeted customers and took orders at the front register
- Entered delivery and pickup orders made by telephone into the system
- Served a limited selection of alcohol on tap
- Served freshly made meals to seated customers
- Maintained a clean dining and working environment
- Closed and opened the restaurant on a regular basis.
Education
Bachelor of Arts - Film And Media Studies
Arizona State University
Tempe, AZ04.2025
High School Diploma -
Corona Del Sol High School
Tempe05.2018
Skills
- Adaptability
- Interpersonal communication
- Punctuality
- Adobe Suite (Premiere Pro, Photoshop, and After Effects)
- Microsoft Office (Word, PowerPoint, Excel, and Outlook)
- Conflict Mediation
- Mathematics
- Team Player
- Attention to Detail
- Time Management
- Exceptional customer service
Timeline
Barista
Dutch Bros Coffee Shop
09.2023 - Current
Counter Staff/Server
Chopshop Co.
09.2021 - 01.2022
Barista
Starbucks Coffee Shop
06.2019 - 09.2023
Counter Staff
Barro's Pizza
03.2018 - 10.2018
Bachelor of Arts - Film And Media Studies
Arizona State University
High School Diploma -
Corona Del Sol High School
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