Spiwe Gore
Harare
Summary
Administration, Secretarial, Guest Relations, and Food and Beverage.
Overview
10
10
years of professional experience
Work History
Floor Manager
Cobblestone
10.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff, enhancing team performance and customer satisfaction levels.
- Implemented inventory management systems, optimizing stock control and reducing waste.
- Developed staff schedules, aligning resources with operational needs to maximize productivity.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Collaborated with upper management to strategize marketing initiatives that increased foot traffic.
- Resolved customer complaints effectively, maintaining service excellence and loyalty retention efforts.
Customer Relations Manager
The Three Monkeys Group
01.2023 - 01.2025
- Mentored new employees through comprehensive training and guidance, resulting in reduced training times and increased team efficiency. Spearheaded the management of company social media channels, effectively addressing customer concerns and minimizing negative online interactions. Maintained and updated customer databases, ensuring data accuracy and accessibility for effective customer relationship management. Contributed to a significant increase in customer satisfaction scores, reduction in complaint resolution times, and improvement in customer retention rates. Setting up the restaurant accordingly
- Ensuring the team spirit is kept high by having quizzes and team huddles.
- Informing waiters on special dietary restrictions of the guests
Receptionist
Masawara Urban Retreat
01.2022 - 01.2023
- Welcoming guests and visitors to the spa.
- Schedule appointments for different spa services
- Maintaining a thorough knowledge of all retail products
- End of day cash up, recording and stocktake
Hostess/ Food And Beverage server
Warner bros Hilton hotel
01.2020 - 01.2022
- (in a Fine Dining Outlet)
- Welcome guests in a warm and friendly manner
- Promoted restaurant merchandise
- Seating guests and managing the floor plan
- Monitoring restaurant activity to determine dining flow and reservations
- Professional food and beverage service to excellent standards
- Completing all opening and closing paperwork
- Dealing with any arising issues and concerns
- Responding to guests inquiries in a timely and efficient manner.
Digital Marketing intern
ALCRA
01.2016 - 01.2020
- Managed social media presence, creating engaging content, responding to client inquiries, and implementing strategies to increase engagement and generate leads. Updated website content, optimizing for search engine optimization (SEO) best practices to enhance online visibility and drive organic traffic. Provided timely and effective customer support through social media channels, resolving inquiries and maintaining a positive brand image.
Education
Baking certificate - Tourism and hospitality
BRIDGE BAKING ACADEMY
01.2020
GED certificate -
SAINT MARKS HIGH SCHOOL
01.2017
Skills
Communication Skills Customer Service
Customer Relations
SocialMedia Management
MSWord, MS Excel and PowerPoint
Languages
English (Fluent), shona
verbal, written, reading
References
Upon Request
Timeline
Floor Manager
Cobblestone
10.2025 - Current
Customer Relations Manager
The Three Monkeys Group
01.2023 - 01.2025
Receptionist
Masawara Urban Retreat
01.2022 - 01.2023
Hostess/ Food And Beverage server
Warner bros Hilton hotel
01.2020 - 01.2022
Digital Marketing intern
ALCRA
01.2016 - 01.2020
Baking certificate - Tourism and hospitality
BRIDGE BAKING ACADEMY
GED certificate -
SAINT MARKS HIGH SCHOOL