Splendora A. Tubbs
Houston,TX
Summary
Experienced professional seeking a position with a progressive company. Strong interpersonal skills and extensive computer knowledge to drive productivity and foster growth. Committed to contributing to the company's success by enhancing team collaboration and implementing innovative solutions. Dedicated to delivering exceptional results and exceeding expectations in a dynamic and fast-paced work environment.
Overview
18
18
years of professional experience
Work History
Medicaid Technician
Health and Human Service Commission
11.2021 - 01.2025
- Screen client’s income and resources according to agency policy and procedures to determine eligibility for various Medicaid Programs
- Interview clients, answer phones, assist front desk clerks with drop INS and clients with appointments
- Serves as a backup to switchboard operators
- Review applications to add or delete clients from the household
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Coordinated closely with other social service agencies, fostering collaboration to ensure comprehensive support for clients.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
- Assisted clients in gathering necessary documentation, leading to smoother application processes.
- Conducted thorough eligibility assessments, ensuring compliance with federal and state Medicaid policies.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Security Officer
Universal Allied Security
09.2020 - 10.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
Food Service Worker
Houston Independent School District
08.2019 - 08.2020
- Sets up food service, kitchen, or salad area facilities, equipment and utensils, under detailed instruction and, in accordance with specific area needs; checks food temperatures and/or prepares areas for daily operations; may operate cooking or bakery equipment as assigned
Recovery Advocate
Santa Maria Hostel
08.2018 - 06.2019
- Monitor breakfast, lunch, dinner for Treatment and transitional clients
- Prepare fedex packages to be sent off, and give monthly UA’s to client’s returning from weekend passes
- Assign beds to new admitted clients & prepare linen
- Dispensed meds to clients during med time, performed med counts daily
- Perform monthly med audits
- Process new admits/discharge clients, check in & discharge clients medication
- Complete and update communication logs daily and update bedsheets
- Prepare new admit file folder and file all paperwork
- Date stamp, distribute, & sort incoming mail to various program
- Determine Annual income in accordance with HUD rules
- Setup files, complete and maintain all new and ongoing information in client’s files
- Maintain client’s confidentiality in accordance with HIPPA policies
Medicaid Tech
Rad-Link Supplemental Staffing/ (DADS) Department Aging Disabilities Services
04.2016 - 04.2017
- Review applications and determine eligibility for various Medicaid programs
- Resolve and analyze failed data entry forms
- Mail eligibility authorization letters out to clients
- Explain policy and procedures to clients applying for service
- Interview clients, input client demographic information, income, resources, household size, into an automated system to determine eligibility
- Conduct outreach with advocacy groups for clients with disabilities
- Sort, distribute, and date stamp incoming mail
Food Service Worker
AD Susman Staffing/ MD Anderson Hospital
09.2015 - 03.2016
- Sets up food service, kitchen, or salad area facilities, equipment and utensils, under detailed instruction, in accordance with specific area needs; checks food temperatures and/or prepares areas for daily operations; may operate cooking or bakery equipment as assigned
- Conveys food and supplies from the main kitchen, bakery, and/or salad preparation area to the serving site either by carrying or by utilizing a motorized cart
- Follows prescribed procedures in setting up hot and cold food lines; chooses proper utensils and sets steam lines to appropriate temperature for menu items
- Serves food items to customers from counters and/or steam tables, in accordance with specific instructions, ensuring that appropriate portions are served
- May serve a range of hot and cold food items from counters and steam tables; adds relishes and garnishes according to instructions
Cashier
Family Dollar Inc.
03.2015 - 08.2015
- Provides customer engagement in a positive and approachable manner
- Accurately handles customer funds and processes transactions using the POS system
- Helps in unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor
- Performs all other duties as assigned to maintain an effective and profitable store
Service Representative/Cashier
Greater Houston Transportation
09.2013 - 06.2014
- Collect lease payments for United, Yellow, and Fiesta Cab ICD driver’s and day lease driver’s daily
- Collect payment for maintenance work orders, car note payments, from ICD’s and day lease drivers, heavy cash handlings, cash voucher checks daily
- Screen and enter new driver information into the Taxi Charger automated system to ensure proper vehicles to be leased out to new hires
- Maintain and update Taxi Charger Database
- To keep track of vehicles leased to drivers, and returned from drivers daily, in order to keep track of vehicle availability
- Cash Metro Lift driver’s Voucher payments daily
- Input manifests lease payments, and driver deposit into an automated system to ensure the correct amount of lease is being paid to the company
- Cash out United Cab, Yellow Cab, Fiesta Cab, Towne Car driver’s vouchers
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
Service Representative/Cashier
Greater Houston Transportation
09.2013 - 06.2014
- Collect lease payments for United, Yellow, and Fiesta Cab ICD driver’s and day lease driver’s daily
- Collect payment for maintenance work orders, car note payments, from ICD’s and day lease drivers, heavy cash handlings, cash voucher checks daily
- Screen and enter new driver information into the Taxi Charger automated system to ensure proper vehicles to be leased out to new hires
- Maintain and update Taxi Charger Database
- To keep track of vehicles leased to drivers, and returned from drivers daily, in order to keep track of vehicle availability
- Cash Metro Lift driver’s Voucher payments daily
- Input manifests lease payments, and driver deposit into an automated system to ensure the correct amount of lease is being paid to the company
- Cash out United Cab, Yellow Cab, Fiesta Cab, Towne Car driver’s vouchers
Service Representative/Cashier
Greater Houston Transportation
09.2013 - 06.2014
- Collect lease payments for United, Yellow, and Fiesta Cab ICD driver’s and day lease driver’s daily
- Collect payment for maintenance work orders, car note payments, from ICD’s and day lease drivers, heavy cash handlings, cash voucher checks daily
- Screen and enter new driver information into the Taxi Charger automated system to ensure proper vehicles to be leased out to new hires
- Maintain and update Taxi Charger Database
- To keep track of vehicles leased to drivers, and returned from drivers daily, in order to keep track of vehicle availability
- Cash Metro Lift driver’s Voucher payments daily
- Input manifests lease payments, and driver deposit into an automated system to ensure the correct amount of lease is being paid to the company
- Cash out United Cab, Yellow Cab, Fiesta Cab, Towne Car driver’s vouchers
Packer
Thermo- Fisher Scientific
04.2012 - 08.2013
- Obtain 105 forms and items to be packed
- Verify catalog number, lot number and expiration date and quantity
- If dated material, review days' service to ensure the product has sufficient shelf life
- Insert paper dunnage on the bottom of the box
- Place the item into a box
- Mark the quantity of parcels at the bottom of 105 order forms
- Place a check mark on the 105 order to form next to the catalog number to show that it has been verified
- Check the 105 for notes pertaining to packing and shipping instructions and follow instructions
Office Manager/Medicaid Technician
Health and Human Service Commission
11.2006 - 10.2011
- Screen client’s income and resources according to agency policy and procedures to determine eligibility for various Medicaid Programs
- Interview clients, answer phones, assist front desk clerks with drop INS and clients with appointments
- Serves as a backup to switchboard operators
- Review applications to add or delete clients from the household
Education
High School Diploma -
Forest Brook Senior High School
Houston, TX06-1987
Skills
- Experienced with Microsoft Office Suite
- Microsoft WordMicrosoft Outlook
- TWC Inquiry Resolution
- Telephone Skills
- Experience with Hewlett Packard Vectra Technology
- Hewlett Packard Pavilion
- Accurate Data Entry
- Office management
- Incident reporting
- Positive attitude
- Work ethic and integrity
- Database maintenance
- Product packaging
- Motivational interviewing
- Machine learning
- Responsible and dependable
- Security guard license
- Office administration
- Patience and empathy
- Organization
- Clear oral/written communication
- Written/Verbal communication
- Multicultural competence
- Multitasking
- Customer service
- Computer networking
- Time management skills
- Complaint handling
- Attention to detail
- CCTV surveillance
- Strong communication skills
- Cash handling
- Customer relationship management
- Scheduling and calendar management
- Detail-oriented
- Positive attitude and energy
- Customer service excellence
- Time management
- CCTV monitoring
- Money handling
- Payment acceptance
- Customer interaction
- Professional networking
- Service recommendations
- Clerical support
- Cash register operation
- Conflict management
- Call center operations
Timeline
Medicaid Technician
Health and Human Service Commission
11.2021 - 01.2025
Security Officer
Universal Allied Security
09.2020 - 10.2021
Food Service Worker
Houston Independent School District
08.2019 - 08.2020
Recovery Advocate
Santa Maria Hostel
08.2018 - 06.2019
Medicaid Tech
Rad-Link Supplemental Staffing/ (DADS) Department Aging Disabilities Services
04.2016 - 04.2017
Food Service Worker
AD Susman Staffing/ MD Anderson Hospital
09.2015 - 03.2016
Cashier
Family Dollar Inc.
03.2015 - 08.2015
Service Representative/Cashier
Greater Houston Transportation
09.2013 - 06.2014
Service Representative/Cashier
Greater Houston Transportation
09.2013 - 06.2014
Service Representative/Cashier
Greater Houston Transportation
09.2013 - 06.2014
Packer
Thermo- Fisher Scientific
04.2012 - 08.2013
Office Manager/Medicaid Technician
Health and Human Service Commission
11.2006 - 10.2011
High School Diploma -
Forest Brook Senior High School
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