Spoorthy Arradi
Cumming,GA
Summary
Over 6+ years’ experience in Release/Project Management and Application support. This includes 2+ years in handling various Release Management roles for AT&T. Solid IT experience with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a Software Development Life Cycle(SDLF).
Overview
7
7
years of professional experience
Work History
Release Manager
AT&T Mobility
Alpharetta, GA
02.2021 - Current
- Worked as a Release Engineer for AT&T Retail Application & Billing Systems. Handling 100+ applications for Production and Non-Prod environments.
- Monthly Releases, Weekly Releases, Hot Fixes, Bug & Maintenance.
- Responsible for planning and managing the functionality changes and updates for Projects, Promos, Sustainment, Maintenance bundles and other initiatives through Key milestones and requirements into coordinated mid to large size releases and individual efforts.
- Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
- Involved in iPhone new device iconic launch releases.
Application Support Engineer
AT&T Mobility
Alpharetta, GA
02.2017 - 12.2020
- Held meetings with business team, development team and SIT team over requirement clarification or defect triage meetings.
- Used JIRA project management tool to keep track of user stories in sprint.
- Analyzing server logs on Unix environment using commands.
- Requirements Traceability Matrix is used for the requirement coverage in HP ALM tool.
- Involved in Pre and Post deployment testing.
- Troubleshooting Production issues related to U-verse, DSL, Activations, Upgrades and Migrations, Direct Fulfillments, SKUs and IMEIs, Barcodes and Coupons, Wireline, Inventory, Billing system.
- Application Support for various devices like GSK (Solution Centre), ESK and RSIQ (Welcome center).
- Troubleshooting issues related to cash register variance and peripherals like receipt printers, signature capture devices, barcode scanners, driver license scanners and inventory scanners.
- Support for OpusLite application used on iPhone and iPad by resolving issues like cash register variance, user access, application setup and peripherals.
- Extensive interaction with Business clients and other IT organizations like Cash Account, Channel Support, and Company owned retail Inventory, Development, Quality Assurance etc. to align business needs, troubleshoot issues and to ensure positive impact.
- Remedy Administrator for Production Support Team. Creating and Managing Work Queue for AOTS (ATT One Ticketing System) and CM (Change Management).
- Troubleshooting Issues related to OPUS Access, Telegence Dealer Code errors and external access errors.
- Working on issues related to Stores Profile and users' role & permission levels.
- Develop Unified Functional Testing script for daily morning checkout of application, device validation, release validation and promo validation.
- Support billing releases and product iconic launches with validations/testing.
- Used different SQL Queries for the database validations.
- Used SQL Developer/Toad database tool to perform different operations on the database.
- Involved in User stories analysis and provided inputs to the team.
- Involved in triaging the defects during release time with business owners and managers.
Education
Master of Science - Electrical, Electronics And Communications Engineering
JNTU University
Hyderabad12.2012
Skills
- Release/Change Management
- Project Management
- Deployment Coordination
- Risk Mitigation
- Process Improvement
- Client & Stakeholder Relations
- Data Analysis & Interpretation
- Documentation
Timeline
Release Manager
AT&T Mobility
02.2021 - Current
Application Support Engineer
AT&T Mobility
02.2017 - 12.2020
Master of Science - Electrical, Electronics And Communications Engineering
JNTU University
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