Summary
Overview
Work History
Education
Skills
Certification
Recommendation Letter
Timeline
Hi, I’m

Sisigafua Potoa'e Su

Admin
Pflugerville,TX

Summary

Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
years of professional experience
4
years of post-secondary education
1
Certification

Work History

Family Over Everything Services LLC
Austin, TX

Administrator
06.2016 - Current

Job overview

  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Maintained personnel records and updated internal databases to support document management.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Senior Care Center
San Antonio, TX

Certified Nurse's Aide
06.2014 - 05.2016

Job overview

  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Employed mobility devices and Sling equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.

Senior Care Centers
Copperas Cove, Texas

Certified Nurse's Aide
06.2012 - 04.2014

Job overview

  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Employed mobility devices and Sling equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Ross Dress For Less
Honolulu, Hawaii

Cashier and Stocking
12.2007 - 05.2010

Job overview

  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Aloha Island Mart
Waiphau , Hawaii

Cashier Team Lead
03.2006 - 09.2007

Job overview

  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Mentored new team members on sales software system operation.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Maintained stock to meet expected customer demand.
  • Maintained and updated security protocols for front desk operations.

Diamond Head Parking
Honolulu, HI

Parking Cashier
11.2004 - 06.2005

Job overview

  • Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
  • Addressed navigation questions and provided directions to help guests reach destinations quickly.
  • Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Answered phones, staffed window and operated [Type] system concurrently to facilitate excellent service during peak periods.
  • Tracked vehicles and inventory in [Software] to prevent loss or damage.
  • Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
  • Parked customer vehicle in secure lot area to minimize theft and damage.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Metro Inc
Waipahu, Hawaii

Cashier
01.2003 - 04.2004

Job overview

  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Governor Wallace Rider Farrington High School
Honolulu, HI

High School Diploma
08.1998 - 06.2002

University Overview

  • 3.8 GPA
  • Ranked in Top 95% of class
  • Samoan Club Member
  • Bible Study Member

Skills

Office administration

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Certification

CNA

Recommendation Letter

Will provide reccommendation letter if needed.

Timeline

Administrator

Family Over Everything Services LLC
06.2016 - Current

Certified Nurse's Aide

Senior Care Center
06.2014 - 05.2016

Certified Nurse's Aide

Senior Care Centers
06.2012 - 04.2014

CNA

06-2012

Cashier and Stocking

Ross Dress For Less
12.2007 - 05.2010

Cashier Team Lead

Aloha Island Mart
03.2006 - 09.2007

Parking Cashier

Diamond Head Parking
11.2004 - 06.2005

Cashier

Metro Inc
01.2003 - 04.2004

Governor Wallace Rider Farrington High School

High School Diploma
08.1998 - 06.2002

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