Spring Gilbert
Chepachet,RI
Summary
Dynamic customer service professional with extensive experience at Rhode Island Energy, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and complaint handling, I consistently deliver satisfactory outcomes while fostering positive relationships. Proven ability to manage high-pressure situations and improve customer satisfaction through effective communication and problem-solving strategies.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Rhode Island Energy
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lead Toddler Teacher
Cadence Academy
08.2022 - 07.2024
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
Assistant Store Manager
Home Depot
09.2014 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Department Manager
Walmart
09.2010 - 09.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Aviation Structure Mechanic
US Navy
06.1996 - 05.2000
- Strengthened communication between departments by serving as a liaison between the maintenance team, engineers, and pilots to address concerns related to aircraft structures.
- Collaborated with other aviation professionals to develop solutions for complex structural issues, optimizing overall aircraft performance.
- Ensured compliance with industry standards by meticulously following technical manuals, blueprints, and schematics during all repair tasks.
Education
Bridgeport High School
Bridgeport, WA06.1996
None - General Studies
CCRI
Lincoln, RISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Staff training
- De-escalation techniques
- Product sales
- Store maintenance
Timeline
Customer Service Representative
Rhode Island Energy
09.2024 - Current
Lead Toddler Teacher
Cadence Academy
08.2022 - 07.2024
Assistant Store Manager
Home Depot
09.2014 - 07.2022
Department Manager
Walmart
09.2010 - 09.2014
Aviation Structure Mechanic
US Navy
06.1996 - 05.2000
Bridgeport High School
None - General Studies
CCRI
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