Spring Miller
Sterling,IL
Summary
Committed Health Information Manager with a distinguished understanding of numerous electronic health records use and database management. Successful at maintaining accounts and collaborating with medical personnel. Expertise in HIPAA and medical terminology. Highly skilled and enthusiastic professional with more 13 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Service Corps Officer
United States Air National Guard
Milwaukee, WI
01.2021 - Current
- Improved patient care quality by implementing innovative medical procedures and protocols, including electronic health record implementation.
- Enhanced operational efficiency by streamlining administrative processes for Medical Service Corps.
- Developed and implemented training programs for new medical personnel, increasing team competency.
- Reduced patient wait times through effective scheduling and resource management.
Compliance Specialist
Marshfield Medical Center Beaver Dam
Beaver Dam
08.2019 - Current
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Monitored safety programs to verify compliance with federal standards.
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
- Led cross-functional teams in the development of compliance training programs, ensuring understanding and adherence to industry regulations.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
Health Information Manager
Marshfield Medical Center Beaver Dam
Beaver Dam
08.2019 - 12.2019
- Monitored use of data files and regulated access to protect secure information.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
- Followed up with patients about medical and healthcare processes.
- Reviewed recordkeeping procedures for patients and doctors.
- Conducted education and training activities for various stakeholders, including physicians, nursing staff and administrative personnel.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Occupational and Force Health Management
United States Air Force
Madison, WI
06.2015 - 10.2019
- Promoted high level of service to every individual while observing confidentiality rules and company regulations.
- Provided individualized medical counseling for employees and coordinated examination requirement activities.
- Educated all employees on flu symptoms, illness prevention, the benefits of good hygiene and smoking cessation programs.
- Contributed substantially to successful department CAOHC accreditation.
- Initiated audit process to evaluate the thoroughness of documentation and maintenance of facility standards.
- Implemented and maintained infection control procedures.
- Coordinated and implemented training to public health professionals.
- Scheduled appointments and updated calendars.
- Streamlined and improved program operational processes by implementing follow-on procedures.
- Provided exceptional services including counseling, case management, education and job training to a diverse client base.
Medical Health Technician
United States Air Force
Madison, WI
06.2011 - 10.2015
- Received and routed over 1200 medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Performed monthly inventory and maintained office and medical supply counts.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Interacted and communicated easily with department personnel and public.
- Reviewed charts and flag incomplete or inaccurate information.
- Adhered to all facility, company and legal guidelines.
- Evaluated department procedures and recommended improvements to maximize efficiency.
- Input data into computer programs and filing systems.
- Created and maintained computerized record management systems to record and process data and generate reports.
Education
MBA - HealthCare Management
Purdue University
West Lafayette, IN02.2026
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, IN06.2019
Associate of Applied Science - Public Health
Community College of the Air Force
Montgomery, AL2018
Skills
- Written and verbal communication
- Records management
- Paperwork processing
- Service-oriented
- Disease prevention and intervention specialist
- Strong presentation skills
- Policy and program development
- High accuracy
- Medical terminology understanding
- Filing systems expertise
- Computer proficiency
- Program management
- Analytical thinking
Certification
- Council of Accreditation in Occupational Hearing Conservation
- CPR certified through American Heart Association
Timeline
Medical Service Corps Officer
United States Air National Guard
01.2021 - Current
Compliance Specialist
Marshfield Medical Center Beaver Dam
08.2019 - Current
Health Information Manager
Marshfield Medical Center Beaver Dam
08.2019 - 12.2019
Occupational and Force Health Management
United States Air Force
06.2015 - 10.2019
Medical Health Technician
United States Air Force
06.2011 - 10.2015
MBA - HealthCare Management
Purdue University
Bachelor of Science - Healthcare Administration
Purdue University Global
Associate of Applied Science - Public Health
Community College of the Air Force