Spring Phoenix
Lutz,FL
Summary
I'm a dedicated Internet Help Desk – Sales and Solutions Agent at Disney Central, with 8 years of experience under my belt. Throughout my tenure, I've had the pleasure of resolving countless guest issues, significantly enhancing service reliability, and boosting satisfaction levels. Collaborating with various departments, I've addressed technical inquiries, improving our response efficiency. My role also involves delivering phone and chat support, which has led to notable improvements in website navigation and user experience. Additionally, I've assisted guests in linking reservations and tickets, ensuring smooth experiences that have increased repeat visits. Guiding park reservations has been another highlight, fostering guest satisfaction and engagement. Now, I'm excited to explore new opportunities as a Resort Group Specialist, where I can leverage my skills to ensure seamless vacation experiences for our guests.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Walt Disney World Company
02.2017 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided phone and live chat support to guests experiencing difficulties with website navigation and account access
- Assisted guests in linking resort reservations and tickets, ensuring a seamless experience
- Guided guests through making park reservations, enhancing overall satisfaction
Education
Bachelor of Science - Cybersecurity
Bellevue University
Bellevue, NE05.2025
Skills
- Remote support
- Technical support
- Vincent
- Horizon
- Axis
- Ala Carte
- Baymax
- Outlook
Timeline
Technical Support Representative
Walt Disney World Company
02.2017 - Current
Bachelor of Science - Cybersecurity
Bellevue University
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