Spring Shaw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Shift Team Leader
Cheddar's Scratch Kitchen Darden Restaurants
09.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Front Desk Intern
All-Star Grooming
05.2016 - 08.2016
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted customers upon arrival, offered assistance with appointments, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Arts - Resort And Hospitality Management
Florida Gulf Coast University
Fort Myers, FL12.2019
Skills
- Team Supervision
- Staff Training
- Cash Handling
- Suggestive Selling
- Cooking Procedures
- Customer Engagement
- Shift Paperwork Completion
Accomplishments
- Supervised team of 90 staff members.
- Received 2nd place in Cheddar's Char-Grill Showdown
- Received 3rd place in the entire company during our 2019 Cocktailpalooza Event
Timeline
Shift Team Leader
Cheddar's Scratch Kitchen Darden Restaurants
09.2018 - Current
Front Desk Intern
All-Star Grooming
05.2016 - 08.2016
Bachelor of Arts - Resort And Hospitality Management
Florida Gulf Coast University
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