Spring Smriga

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Improved office efficiency by implementing new filing systems and document management processes.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Filed paperwork and organized computer-based information.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Handled incoming and outgoing mail, email and faxes.
• Screened personal and business calls and directed to appropriate party.

.Entered customer information and updates in database system to propel sales opportunities by tracking leads, interactions, and relationships. Opened, read, and wrote answers to routine letters and correspondence for executives.

Set up meeting and event logistics for senior management; updated calendars. Recorded and maintained updated information on company services. Created and maintained computer, and paper-based filing and organization systems for records, reports, and documents.

• Increased cost efficiency by diligently monitoring inventory levels and requesting essential parts as needed.
• Developed knowledge of a range of aircraft models through hands-on experience and specialized training courses.
• Maintained a safe working environment by adhering to established safety guidelines during all maintenance activities.
• Kept abreast of industry developments through participation in professional workshops and seminars on aviation technology advancements.
• Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
• Operated power tools, gauges and testing equipment.
• Read assembly instructions and assemble to spec using several different types of air tools to include but not limited to drills, rivet guns, sealand guns and squeezers.
• Received overhead crane certification to move large bodied parts across the plant.

.Entered customer information and updates in database system to propel sales opportunities by tracking leads, interactions, and relationships. Opened, read, and wrote answers to routine letters and correspondence for executives.

Set up meeting and event logistics for senior management; updated calendars. Recorded and maintained updated information on company services. Created and maintained computer, and paper-based filing and organization systems for records, reports, and documents.

Researched programs and methods to collect rent and late fees after onset of pandemic, securing $120,000+ and ensuring payment to company investors.

Helped tenants in need, including filing government assistance paperwork on behalf of elderly tenant unable to leave the house.

• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Streamlined rent collection process for improved cash flow and reduced delinquencies.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
• Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
• Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Showed apartments to potential tenants and answered questions regarding community.
• Escalated major issues to property manager for immediate remediation.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Processed security deposit refunds.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Collected and maintained careful records of rental payments and payment dates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Kept properties in compliance with local, state and federal regulations.
• Completed annual rent calculations using housing database software.
• Prepared and maintained tenant files to U.S. Department of Housing and Urban Development (HUD) standards. Managed maintenance department, including schedules, work orders, and supply orders. Vetted possible tenants and leased unoccupied properties.
  • Hired to handle disorganized 3-year backlog left by predecessor; cleared ~365 files past or near their due date in 8 months while restoring HUD compliance by contacting tenants to obtain updated information regarding finances, employment, and number of individuals living in each unit.
  • Prevented renewal of leases for problematic tenants, gradually transforming troubled apartment communities into productive blocks with prompt-paying occupants.

Managed the day-to-day operations of the heavy-duty wrecker and recovery service side as well as the cross- country shipping department side. Interviewed employment candidates and processed new hires. Maintained employee files. Ensured all Department of Transportation (DOT) paperwork was maintained in accordance with government standards by drivers. Dispatched drivers with required equipment to accident scenes. Applied for and maintained local county and state police contracts. Maintained customer support and shipping logs to ensure a timely and efficient delivery and to ensure contracts with customers were kept and satisfied. Applied for and maintained any necessary permits. Handled accounts payable/receivable.