RALPHAEL SPRINGHOFFS
Staten Island,NY
Summary
Dynamic and professional individual with a proven track record in customer service and sales, gained through experience at Park Slope Convenience and NYC Wheel Professionals. Excels in relationship selling and vinyl installation, demonstrating exceptional attention to detail and a strong work ethic. Expertise lies in driving business development through innovative customer engagement and effective problem resolution. Constantly seeks opportunities to leverage handyman experience and sales acumen to exceed employer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mavis Discount Tire
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Vinyl Installation
Tint World
07.2024 - 09.2024
- Collaborated with team members to ensure timely completion of vinyl installation projects.
- Boosted company reputation through meticulous attention to detail in each vinyl installation job completed.
- Reduced installation errors by conducting quality checks throughout each project phase.
- Oversaw facility maintenance tasks such as coordinating repairs or installations with external vendors while adhering to budgetary constraints.
- Completed successful vinyl wrap installations for vehicles, increasing brand visibility for clients'' businesses.
- Enhanced system security with the installation and configuration of firewalls and antivirus programs.
- Consistently met or exceeded performance metrics related to installation speed, accuracy, and overall job quality ratings from clients.
- Collaborated with cross-functional teams to streamline the installation process and improve overall project management efficiency.
- Provided technical support during equipment installation or upgrades, minimizing downtime during transitions between production lines or facilities.
Vinyl Installer
Grayy Customs
03.2024 - 05.2024
- Reduced installation time by consistently following proper procedures and utilizing appropriate tools.
- Boosted company reputation through meticulous attention to detail in each vinyl installation job completed.
- Maintained a safe work environment, adhering to safety guidelines and protocols during installations.
- Skillfully performed removal of old vinyl or other materials, preparing surfaces for new installations without causing damage to underlying structures.
- Exceeded client expectations with precise cutting and seamless application of vinyl materials for various surfaces.
- Provided exceptional customer service, addressing concerns and answering questions throughout the installation process.
- Enhanced customer satisfaction by efficiently installing high-quality vinyl materials for various projects.
- Collaborated with team members to ensure timely completion of vinyl installation projects.
- Achieved consistent quality results by diligently performing regular maintenance checks on equipment used during installations.
- Improved client retention rate by providing reliable after-sales support and addressing any issues promptly.
- Increased project success rate with thorough surface preparation and accurate measurements.
Vinyl Installation
Self Employed Services
08.2023 - 01.2024
- Reduced installation errors by conducting quality checks throughout each project phase.
- Utilized excellent attention-to-detail when reading blueprints or schematics to ensure correct installations every time.
- Completed successful vinyl wrap installations for vehicles, increasing brand visibility for clients'' businesses.
- Enhanced system security with the installation and configuration of firewalls and antivirus programs.
- Supported lead installers in the accurate measurement and cutting of materials for precise fitment during installations.
Vinyl Installer
NYC Wheel Professionals
01.2023 - 07.2023
- Maintained a safe work environment, adhering to safety guidelines and protocols during installations.
- Skillfully performed removal of old vinyl or other materials, preparing surfaces for new installations without causing damage to underlying structures.
- Exceeded client expectations with precise cutting and seamless application of vinyl materials for various surfaces.
- Enhanced customer satisfaction by efficiently installing high-quality vinyl materials for various projects.
- Ensured smooth operations by troubleshooting equipment issues as they arose, minimizing downtime during installations.
Sales Representative
Park Slope Convenience
11.2021 - 11.2022
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales
- Interacted with over 50 customers daily
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Received deliveries, scanned packages and updated orders in internal database
Maintenance Porter
Pergamanent of Staten Island
04.2021 - 01.2022
- Monitored, inspected and identified external facility or building areas requiring maintenance or repair
- Walked property and grounds, picking up trash and debris to maintain curb appeal
- Sanitized frequented areas and equipment using approved supplies
- Performed basic maintenance and cleaning like mopping, vacuuming, and wiping windows
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup
- Maintained clean and tidy appearance in reception, waiting areas and hallways
Bus Boy
Tommy Tavern + Tap
01.2020 - 03.2021
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness
- Restocked condiments and napkin containers
- Established methods for prompt dish collection and upkeep of healthy dining room
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies
Sales Associate
Jimmy Jazz
03.2018 - 02.2020
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with security tags and appealing displays to encourage customer sales and move overstock items
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Delivery Driver
Pacini's
10.2017 - 03.2018
- Completed on-time deliveries by choosing best and most efficient routes
- Submitted receipts and money received from deliveries at end of each shift
Waiter
Gennaro's Catering Hall
11.2016 - 04.2017
- Set up tables and counters to prepare dining and serving areas
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
Education
Economics, Business Management
Staten Island of The City University of New York
Staten Island, NY05.2023
Fort Hamilton High School -
Fort Hamilton High School
NY11.2022
Skills
- Supervision & Leadership
- Sales Closing
- Team Player
- Customer Needs Assessment
- Problem Resolution
- Business Development
- Good Work Ethic
- Attention to Detail
- Organizational Skills
- Willingness to Learn
- Critical Thinking
- Continuous Development
- Customer Service
- Flexible Schedule
- Product and Service Knowledge
- Positive Attitude
- Relationship Selling
- Money Handling
- Inside and Outside Sales
- Power tools
- Vehicle maintenance
- Outside sales
- B2B sales
- Plumbing
- Handyman experience
- Auto glass
Certification
- Independent Auto Adjuster 17-66
- Vinyl Installation
- Tint Installation
Timeline
Assistant Manager
Mavis Discount Tire
10.2024 - Current
Vinyl Installation
Tint World
07.2024 - 09.2024
Vinyl Installer
Grayy Customs
03.2024 - 05.2024
Vinyl Installation
Self Employed Services
08.2023 - 01.2024
Vinyl Installer
NYC Wheel Professionals
01.2023 - 07.2023
Sales Representative
Park Slope Convenience
11.2021 - 11.2022
Maintenance Porter
Pergamanent of Staten Island
04.2021 - 01.2022
Bus Boy
Tommy Tavern + Tap
01.2020 - 03.2021
Sales Associate
Jimmy Jazz
03.2018 - 02.2020
Delivery Driver
Pacini's
10.2017 - 03.2018
Waiter
Gennaro's Catering Hall
11.2016 - 04.2017
Fort Hamilton High School -
Fort Hamilton High School
- Independent Auto Adjuster 17-66
- Vinyl Installation
- Tint Installation
Economics, Business Management
Staten Island of The City University of New York
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