Spring Melody Alvarez
Laguna Niguel,CA
Summary
A self-motivated, innovative, and resilient professional with comprehensive experience in diverse project coordination and commitment to effective communication processes. Additional experience includes delivery of business development and world-class virtual/face-to-face customer service through consultations, responding efficiently to inquiries, and maintaining high service satisfaction levels. Proven track record of creating and developing effective strategies and quality control plans to improve compliance, efficiency, and customer satisfaction. Very flexible and able to adapt quickly to new industry trends, build key relationships, and collaborate with high-performance teams to meet/exceed corporate objectives. Prioritizes efficiently while juggling multiple competing tasks.
Overview
12
12
years of professional experience
Work History
Media Designer/Project Manager
JS Designs
08.2012 - Current
- Supervising rollout of new brand initiatives in diverse industries by taking up the role of Creative Director for companies that do not have in-house media and/or design departments. Effectively communicate project scope, schedule, and budget with customers and contractors. Resulting in an increase in sales by 97% monthly.
- Identifying clients' needs, including media designers, web developers, and copywriters, to recommend the most effective production based on individual project budgets and timelines.
- Monitor projects on an ongoing basis, evaluate progress and quality, manage issue resolution, and take corrective action as necessary.
- Coordinating with vendors and managing outsourced jobs. Assisting with special projects as assigned.
- Managing inbound/outbound sales and consultative calls.
- Consistently handling over 75 inbound/outbound calls to enhance new business and retain existing customers as required.
Remote Account Manager, Inside Sales
High Rise Financial
06.2022 - 03.2023
- .Daily handling of over 75 inbound/outbound calls to achieve new business and maintain current relationships
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Coordinated with internal teams to facilitate prompt delivery of client products.
Remote Project Coordinator
Yianni's Catering
09.2016 - 06.2022
- Identifying clients' needs including media designers, web developers, and copywriters in order to recommend the most effective production based on individual project budget and timeline
- Monitoring projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary
- Coordinating with vendors and managing outsourced jobs
- Assisting with special projects as assigned
- Managing inbound/outbound sales and consultative calls
- Consistently handling over 75 inbound/outbound calls to enhance new business and retain existing customers as required
- Supervising the rollout of new brand initiatives in diverse industries by taking up the role of a Creative Director for companies that do not have in-house media and/or design departments
- Effectively communicating project scope, schedule, and budget with both customers and contractors.
Education
Bachelor of Arts - Industrial Design
Academy of Art University
San Francisco, CA05.2025
Associate of Arts - Industrial Design, Product Design
Academy of Art University
San Francisco, CA05.2016
Skills
- Project Management
- Hospitality Management
- Creative Problem Solving
- Cross-Functional Collaboration
- Customer Service
- Contract Management
- Technical Support
- Training & Leadership Development
- Strategic Planning
- Team Leadership
- KPI's Management
- Staff Management
- Relationship Building
- Policy Compliance
- Exceptional Interpersonal Skills
- Verbal/Written Communication
- Adobe Suite
- Photoshop
- Illustrator
- InDesign
- Sketchbook Pro
- Solidworks
- Rhino
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Salesforce
- Hubspot
- Google Suite
References
- Jade Alvarez, Senior Sales Manager, Ghost Management, (805) 698-9327
- John Demourkas, Owner/Retired, Yianni's Catering, (805) 682-2051
- Dana Conaway, Owner/Retired, Penny's Nails, (805) 754-9802
Timeline
Remote Account Manager, Inside Sales
High Rise Financial
06.2022 - 03.2023
Remote Project Coordinator
Yianni's Catering
09.2016 - 06.2022
Media Designer/Project Manager
JS Designs
08.2012 - Current
Bachelor of Arts - Industrial Design
Academy of Art University
Associate of Arts - Industrial Design, Product Design
Academy of Art University
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