Spruha Shah
Summary
I believe that a system with affordable, accessible, and effective healthcare is an ideal that can be achieved with innovation, research, and technology. The potential in the industry to change people’s lives and the need to change the status quo motivates me and is what inspired me to study public health. Professionally, I enjoy collaborating with others, creating premier experiences, developing solutions to complex problems, improving processes, and helping others grow and achieve their goals.
Overview
11
11
years of professional experience
Work History
Client Success Manager
Uprise Health
04.2022 - Current
- Worked on Labor and Trust, Channel Partnerships, and Enterprise Teams
- Managed and supported a book of business consisting of 34+ clients with 4,000- 60,000 members nationwide and accounting for $15M+ in ARR
- Managed largest company client and built strategic relationships to collaborate and improve the mental health and well-being of members
- Responsible for member adoption and engagement
- Provided ongoing data analysis and strategic goal-setting to track success and deliver renewals and upsells
Client Success Manager
Springbuk
12.2019 - 12.2020
- Managed a book of business across 40+ clients accounting for more than $1.5M in ARR, with responsibility for client and channel partner experience, retention, and growth
- Developed a trusted consultant relationship with key stakeholders by serving as their primary advocate and enablement resource
- Delivered product presentations and trainings to clients, channel partners, and prospects to drive product adoption, retention, and growth
- Facilitated client and channel partner conversations and issue resolution with various teams as needed, including the Support, Data, Health Strategy Services, Product and Marketing teams
- Led renewal discussions and contracting processes
- Collaborated with the Sales team on growth opportunities
- Achieved 103% of Q2 goal and 128% of Q3 goal
Enterprise Account Development Manager
Artemis Health
10.2018 - 09.2019
- Managed enterprise direct-to-employer and channel sales development to HR and benefits leaders
- Leveraged product knowledge, experience working with customers, strategic marketing, and cold outreach to generate new sales opportunities
- Led weekly product training for the Account Development team
- Onboarded all new hires at the company with industry and Artemis platform training
Healthcare Analyst
Artemis Health
01.2018 - 11.2018
- Supported customers and partners with product utilization, strategic planning, and developing analytic content
- Designed and delivered virtual and in-person product training sessions and training materials for customers, partners, prospects, and colleagues
- Created and presented analytic content to customers and partners in the Artemis platform
- Collaborated with cross-functional teams throughout the customer journey
- Assisted Sales team at meetings and on demos with product knowledge and communicating the customer experience
- Assisted Implementation and Data Management teams with assessing data requirements for analytic deliverables and completing UAT testing
- Onboarded all new hires at the company with industry and Artemis platform training
Prosthetics and Orthotics Administrative Coordinator
Shirley Ryan AbilityLab
06.2016 - 11.2017
- Served patients and families receiving care in the department and through phone and email communications
- Provided administrative support to a team of 24 P&O clinicians, including scheduling and billing, and led training of new administrative team members
- Appointed to the Ongoing Readiness Committee responsible for ensuring compliance to JCAHO and other patient safety standards
- Prepared for and successfully saw through the 2017 ABC Reaccreditation Survey as a member of the core team
- Created training materials for administrative processes and utilized them to train new team members
- Initiated and led Quarterly Documentation Peer Review project to analyze documentation quality and focus quality improvement efforts among clinicians
- Authored first P&O-specific policy to ensure compliance to ABC accreditation standard regarding equipment safety
- Organized workshop for girls aged 9-13 to visit SRALAB to learn about physical medicine and rehabilitation as well as prosthetics as a career
- Planned and executed Limb Loss Awareness Month events for April 2017 to raise community awareness and encourage collaboration among various departments that work with the amputee patient population
- Partnered with Performance Improvement team on Up and Ready project to improve timeliness of inpatients to appointments and ensure compliance to Medicare guidelines
Development
USC Norris Comprehensive Cancer Center
09.2014 - 05.2016
- Identified and cultivated high-potential donors through communication in emails, on phone calls, and at various events
- Conducted donor research to prepare proposals
- Tracked communications between Development team members and donors via contact reports
- Acknowledged all memorial and honorary gifts
- Performed thorough update of donor information database to ensure accuracy of records
Inpatient Scheduling and Interpretive Services
Shirley Ryan AbilityLab
01.2014 - 08.2014
- Oversaw the configuration of inpatient appointment schedules at the flagship 182-bed facility with the use of Cerner and Excel
- Collaborated with unit managers to ensure that exclusive patient needs are met
- Handled daily staffing issues that arose to alleviate the effect on patient care
- Ensured hospital compliance with scheduling requirements of Medicare
- Oversaw interpretive services provided to all domestic patients requiring language translation
- Configured schedules of all permanent and Flex Staff language interpreters as per patient needs with the use of Concerro
- Arranged for language interpreters from external contracted agencies to fulfill varying patient needs
Education
Bachelor of Science - Community Health
University of Illinois At Urbana-Champaign
Champaign, IL12-2023
Master of Public Health - Health Communication
University of Southern California
Los Angeles, CA05-2016
Timeline
Client Success Manager
Uprise Health
04.2022 - Current
Client Success Manager
Springbuk
12.2019 - 12.2020
Enterprise Account Development Manager
Artemis Health
10.2018 - 09.2019
Healthcare Analyst
Artemis Health
01.2018 - 11.2018
Prosthetics and Orthotics Administrative Coordinator
Shirley Ryan AbilityLab
06.2016 - 11.2017
Development
USC Norris Comprehensive Cancer Center
09.2014 - 05.2016
Inpatient Scheduling and Interpretive Services
Shirley Ryan AbilityLab
01.2014 - 08.2014
Bachelor of Science - Community Health
University of Illinois At Urbana-Champaign
Master of Public Health - Health Communication
University of Southern California
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