Alisa Crozier
Bensalem,PA
Summary
Personable Construction Specialist with a strong work ethic and a desire to provide quality customer experience. Looking to continue to grow within Comcast in a leadership role. 2 years BAU Construction and 1 year experience in Edge out. Knowledgeable in HFC new build, EPON new build, span replacements, SDU, MDU, MDU rewires and CRT plant repair. Skilled in P2 can create jobs, assign tasks, create estimates and finalize invoicing to keep jobs moving in a timely fashion. 14 years experience in installing and troubleshooting all comcast products including TV, Internet, Phone and XHS.
Overview
22
22
years of professional experience
Work History
Specialist 2 Construction
Comcast
Downingtown , PA
02.2023 - Current
- Developed project plans to define objectives, deliverables, timelines and resource requirements.
- Developed mapping showing a break down of the build by housing, card, BB and permitting as a tool for tracking.
- Monitored construction progress, communicated project updates and identified potential problems or delays.
- Assign tasks to subcontractors and monitored their performance to ensure quality standards were met.
- Ensured that materials used in the construction process conformed to industry standards.
- Inspected finished projects to guarantee quality control compliance.
- Developed detailed estimates of labor costs based on project requirements.
- Prepared regular reports outlining progress made on each project for management review.
- Managed multiple projects simultaneously while maintaining a high level of productivity among workers.
- Developed effective strategies for dealing with difficult situations such as weather delays or labor shortages.
- Interpreted engineering plans and ensured that they were accurately followed during the building process and work with the business partners to make adjustments when needed.
- Managed and resolved incidents according to service agreements.
- Identified needs of customers promptly and efficiently.
- Work with townships to obtain proper permitting for the task at hand.
- Work alongside the township in regards to honoring the contractual obligations.
- Assisted with permit applications for new construction projects.
- Reviewed and updated existing permits to ensure build plan priority is being followed.
- Maintained accurate records of all permits issued, including expiration dates and fees paid.
- Provided guidance on best practices for obtaining necessary permits in a timely manner.
- Submitted required documents to local authorities for approval of proposed projects.
Specialist 2 Construction
Comcast
Union , NJ
05.2021 - Current
- Coordinated phases of construction projects from inception to completion.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Knowledgeable in creating new jobs, span replacements, working tasks and invoiceing in P2.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Read plans, instructions or specifications to determine work activities.
- Maintained positive working relationship with fellow staff and management.
- Conducted workflow analysis, space design or cost comparison analysis.
- Received and prioritized support requests to maximize resource utilization.
ComTech 5P
Comcast
Levittown , PA
07.2007 - 05.2021
- Install and troubleshoot all lines of Comcast service including phone, internet, tv and alarm systems both greenfield and panel.
- Installation of coax, ethernet and phone lines inside/outside of residential and businesses.
- Educate customers on all 4 lines of service so they understand the full benefits of the product.
- Great technical abilities, able to adapt and learn quickly.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Contributed to development, planning and completion of project initiatives.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Shadowed with maintenance tech for 2 weeks to learn more about the maintenance fulfillment side.
- Participated in a day of the life of head end
Teller
PNC Bank
Yardley , PA
06.2006 - 06.2007
- Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
- Processed 25 cash withdrawals per hour accurately and efficiently.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Responsible for assisting customers with daily deposits and withdraws from personal and business accounts.
- Responsible of accounting for all transactions in ATM to ensure automated deposits were correct.
- Open new accounts for customers as well as close existing accounts that client’s no longer needed.
- Maintained teller drawer by accurately counting cash and checks with all customer bank transactions.
- Adhered to financial services security and audit procedures.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Apparel Team Member
Dicks Sporting Goods
Philadelphia , PA
01.2003 - 05.2006
- In charge of audits every quarter to ensure product sold matched quantity left in store.
- Handled office work including balancing cashiers tills to make sure all sales were accounted for.
- Able to assist with other departments when customer demand was high.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Transferred and received liquidated merchandise from outside vendors.
- Initiated loss prevention standards and audit requirements to alleviate retail theft.
- Implemented store visual standards with proper product placement and advertisement displays.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Educated customers on product and service offerings.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Warehouse Receiving Clerk
Bed Bath & Beyond
Plymouth , PA
03.2003 - 12.2005
- Bent, lifted, opened, and moved products weighing up to 100 pounds.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Replenished inventory with focus on addressing customer needs.
- Used pricing tool to accurately label and mark over thousands of packages daily, diligently examining labels and packages for defects or inaccurate labels.
- Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintain all records to track incoming shipments and log them into the computer.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Clerical duties including gathering previous days sales and getting them ready for bank deposit.
- Ensure office area was organized and ready for management.
- Able to assist in all departments.
- Knowledgeable of all products to ensure great customer service.
Office Clerk
Office Depot
Plymouth , PA
10.2002 - 03.2003
- Get store ready for business every morning.
- Ensure cashiers were ready for their shifts.
- Balance cashier tills at beginning of day.
- Gather previous days sales, check for accuracy.
- Gather and deposit previous days sales into company account.
- Able to assist in all other departments.
- General housekeeping.
Education
Roxborough High School
Skills
- Great personality
- Works well with others
- Dedicated and hard worker
- Fast learner can adapt to new things quickly and efficiently
- Great at multitasking
- Flexible
- Computer skills
- Organization
- Coordination
- Team management
- Customer service
- Team building
- People skills
- Collaboration
- Maintenance & Repair
- Proficient in P2
Timeline
Specialist 2 Construction
Comcast
02.2023 - Current
Specialist 2 Construction
Comcast
05.2021 - Current
ComTech 5P
Comcast
07.2007 - 05.2021
Teller
PNC Bank
06.2006 - 06.2007
Warehouse Receiving Clerk
Bed Bath & Beyond
03.2003 - 12.2005
Apparel Team Member
Dicks Sporting Goods
01.2003 - 05.2006
Office Clerk
Office Depot
10.2002 - 03.2003
Roxborough High School
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